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THEVAN3D
THEVAN3D
Inspiring
July 5, 2016
Answered

Illustrator 2015.3 closes right after starting up.

  • July 5, 2016
  • 7 replies
  • 14541 views

Hello,

My Illustrator is completely useless after latest update. It just closes automatically after two-three seconds of opening.

I tried uninstalling and reinstalling it, but the issue remains.

My specs:

AMD FX-6300

12GB DDR3

Radeon HD 7970

Running Windows 10 Pro x64.

This topic has been closed for replies.
Correct answer THEVAN3D

Fixed it on my own.

Here is what I did, in order someone else wants to fix the same situation too:

  1. I uninstalled Illustrator
  2. Then I went and manually deleted all Illustrator folders in (wherever I could find):
    1. %appdata%
    2. %localappdata%
    3. %programdata%
    4. Program Files\Adobe
    5. Program Files (x86)\Adobe
  3. Then I deleted EVERYTHING that had the word "Illustrator" in the name in the Regedit. I basically opened regedit.exe and searched for the word "Illustrator" and deleted everything I could find, EXCEPT one or two instances, where it was regarding Photoshop Export Settings.
  4. Rebooted PC
  5. Reinstalled Illustrator.
  6. Opens up and works normally.

7 replies

O
onurz
Participant
September 4, 2016

GOD DAMN I TRIED EVERYTHING ON THE INTERNET FIX THAAAAAATTTTTTTT. It is closing after starts 2 seconds later and killing me.

J
josuebuenoruelas
Participant
October 19, 2016

hey man, did you try copying the amtlib.dll file? go to the indesign folder, and copy it from there, then go to the illustrator folder, then support files folder, then contents folder, then windows folder and paste it there...try to open Ai and it should work..did for me, since i was having the same issue for the longest time and now it seems to work.

junior molina
junior molina
Participant
July 14, 2016

Hola! encontré una solución!

1. Ir a la carpeta de InDesign:

C:\Program Files\Adobe\Adobe InDesign

2. Copiar

amtlib.dll

3. Pegar en la carpeta de Illustrator:

C:\Program Files\Adobe\Adobe Illustrator CC 2015.3\Support Files\Contents\Windows

4. LISTO! FUNCIONANDO!

    L
    lucasd31848146
    Participant
    July 17, 2016

    THANK YOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOUUUUU

    I LOVE YOU MAN, Really, i love you so much. S2

      THEVAN3D
      THEVAN3DAuthorCorrect answer
      Inspiring
      July 6, 2016

      Fixed it on my own.

      Here is what I did, in order someone else wants to fix the same situation too:

      1. I uninstalled Illustrator
      2. Then I went and manually deleted all Illustrator folders in (wherever I could find):
        1. %appdata%
        2. %localappdata%
        3. %programdata%
        4. Program Files\Adobe
        5. Program Files (x86)\Adobe
      3. Then I deleted EVERYTHING that had the word "Illustrator" in the name in the Regedit. I basically opened regedit.exe and searched for the word "Illustrator" and deleted everything I could find, EXCEPT one or two instances, where it was regarding Photoshop Export Settings.
      4. Rebooted PC
      5. Reinstalled Illustrator.
      6. Opens up and works normally.
        Mohammad.Harb
        Community Expert
        Mohammad.HarbCommunity Expert
        Community Expert
        July 5, 2016

        I guess , the Only solution left Now is  Restoring from a system restore Point.

        https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

        Mohammad.Harb
        Community Expert
        Mohammad.HarbCommunity Expert
        Community Expert
        July 5, 2016

        Check this

        Illustrator CC starts up but shuts down immediately

        let us know if one of the suggested solutions in the thread work .

        THEVAN3D
        THEVAN3DAuthor
        Inspiring
        July 5, 2016

        Nothing works. Tried everything that was posted there. Still no solution.

        This is all I get while opening Illustrator. No errors. No nothing. It just closes and that's it.

          Mohammad.Harb
          Community Expert
          Mohammad.HarbCommunity Expert
          Community Expert
          July 5, 2016

          happened several Times , All apps works perfectly but one is Not.

          here in the forum i Share it multiple time times and worked 100%.

          sign out from creative cloud App

          restart Windows

          double click on illustratr - you will be asked to sign in do the steps .

          sign in from illsutrator Not creative cloud.

          THEVAN3D
          THEVAN3DAuthor
          Inspiring
          July 5, 2016

          Thanks for suggestion, but it did not work.

          I still have problem.

          The Illustrator is broken.

          Not working.

          Opening and then closing immediately afterwards.

          Mohammad.Harb
          Community Expert
          Mohammad.HarbCommunity Expert
          Community Expert
          July 5, 2016

          Sign out from Creative cloud application,

          restart your Pc , launch illustrator , you will be asked to sign in .

          Now it has to start normally .

          Let us know if that helps.

          THEVAN3D
          THEVAN3DAuthor
          Inspiring
          July 5, 2016

          No, and the funny part is that all the other CC apps are working. Currently I have Photoshop, PremierePro, Indesign and Audition and they all work just fine. It's just Illustrator that has this problem.

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