Skip to main content
M
MrFurly
Participant
October 16, 2018
Answered

Illustrator 2019 Guides from Rulers Not Working

  • October 16, 2018
  • 3 replies
  • 5007 views

When I turn the rulers on and try to drag and drop a guide from the top or the sides, nothing happens. Do I need to turn this function on or something?

Thanks for your help.

    This topic has been closed for replies.
    Correct answer Srishti Bali


    As suggested above View > Guides > Show Guides should do it, however, if I look at your video that option is grayed out.

    Does resetting preferences help resolve the issue?

    Regards,

    Srishti

    3 replies

    -
    -Jerry
    Participant
    July 3, 2021

    I realize this post was from a long time ago but I came across it because I was having the exact same problem. After reading all the answers, nothing helped. But then I realized before I had tried dragging out my ruler guides, I had just hidden one of my layers. That layer was still the active layer and since you cannot work on a layer that is hidden or locked, the rulers would not drag out. As soon as I clicked on an active layer, I could drag out my ruler guides.

      S
      suzzbuzzz
      Participant
      June 2, 2022

      thankyou!! excactly the mistake i was making 🙂

      Peng He
      Peng He
      Participant
      January 7, 2019

      Did you check "Smart guides"?

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      November 12, 2018

      Hi there,

      It generally happens when you are in "Trim View", please go to View > uncheck "Trim View". Let us know if that helps or you need further assistance.

      Thanks,

      Srishti

      cesarb22191030
      cesarb22191030
      Participant
      April 16, 2019

      Same thing happening to me and Trim View was uncheck. What then?

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      April 17, 2019

      Hi Cesar,

      Sorry to hear about this issue. Could you please share a screenshot or a small video of the issue along with the OS and version of Illustrator?

      You may also try resetting preferences for Illustrator: How to set preferences in Illustrator.

      Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

      Regards,

      Srishti

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices