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Illustrator 2020 giving error while copy- pasting object to Photoshop. Error: CANF

Forum|Forum|6 years ago
November 12, 2019
5 replies
16801 views

I can't copy/paste objects from Illustrator to Photoshop.

When I paste into Photoshop, Photoshop hangs until I go back to Illustrator and click okay on error popup. The error pop up is "The operation can not complete because of unknow error. (CANF)".

I am using the latest updates of all software. I can copy from Illustrator to InDesign. I have restarted the computer and both applications. This worked in the 2019 versions with a problem.

Is this a known issue? I posted in the Photoshop forum too. I wasn't sure which users we be able to comment on this issue.

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Correct answer Srishti Bali

I have an update for you. We have fixed this issue in our latest release (v 24.0.1). If you are not already on v 24.0.1, then we recommend you to update to the latest version and let us know how it goes.

Regards!

Mohit Goyal

Community Manager

Hi all,

Take a look at the following article to move designs between Photoshop and Illustrator for a different workflow that suits your design objectives: https://helpx.adobe.com/photoshop/using/move-designs-between-photoshop-illustrator.html

Also, if you are looking to work with Illustrator design in Photoshop? See this: https://helpx.adobe.com/illustrator/using/use-illustrator-artwork-in-photoshop.html

Hope it helps.

Thanks,

Mohit

Srishti Bali

Correct answer

Community Manager

I have an update for you. We have fixed this issue in our latest release (v 24.0.1). If you are not already on v 24.0.1, then we recommend you to update to the latest version and let us know how it goes.

Regards!

D

deantonibrito

Inspiring

Hi!

Photoshop 21.0.1 / Illustrator 24.0.1 / Mac OS Catalina 10.15.1

When i paste a vector form illustartor and create a vector smaatr object i cannot edit.

It opens illustrator with Text import box.

I can see the smart object file in the Temp folder. Its a file wit .ai extension and Illustrator icon, but when u open it, text import appears.

When i paste in photoshop no options appear anymore (smart obejct, Pixel, Path, Shape layer)

Srishti Bali

Community Manager

Hi there,

So sorry to hear about this. Will it be possible for you share a sample file and exact workflow you are following? This will help us replicate the issue at our end and troubleshoot accordingly.

Regards!

V

vco_se11

Participant

I have this problem absolutely every time I tried to copy/paste from Illustrator (24) to Photoshop (21) -- exactly as described by the original poster. I have been through my PDF Presets but none of them say they are PDF compatibility 1.3.

What can I do to solve the problem? For the moment I have just had to uninstall the new Illustrator and Photoshop (even without this problem, the new Photoshop crashes every few minutes). But I am already seeing files come in that are produced in new versions and when I open them in CC2019 I get error messages and lose layer information in Illustrator.

This is on a mac, OS 10.14..6.

E

ericb7672237Author

Participating Frequently

I don't know if this helps, but I deleted all the ones I made and left just the adobe presets.

Srishti Bali

Community Manager

Hi Eric,

Thanks for reaching out and highlighting this. Could you please confirm if you are using any custom PDF presets? If yes, please try following these steps and let us know how it goes:

1. Go to Edit > Adobe PDF Presets
2. Check PDF compatibility of PDF presets that are not default.
3. Make a note of presets that use PDF compatibility version 1.3

4. Quit Illustrator
5. Navigate to user presets folder
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings

Win: appdata\Adobe\Adobe PDF\Settings
6. Move the presets identified in step 3 out of this folder
7. Launch Illustrator and check how it works.

Regards,

Srishti

Cokito 5D

Participant

Hey!
I'm having this same issue on a tight deadline >_<
I've tried your suggestion but none of my presets say 1.3, it says 1.4
I went into my library regardless to see if there were any other documents in the settings folder but it's empty

I'm working with photoshop 22.3.1 and Illustrator 25.2.3

Please help, thank you!!