Participant

Question

Illustrator 2020 lagging/ crashing on Windows machine

Forum|Forum|5 years ago
May 11, 2020
4 replies
822 views

Hello,

Does anyone recognize this problem?

My Illustrator has a lagging issue. I can work with it for a number of minutes but than it starts lagging following with a crash. I've already tried installing previous versions which worked for a couple of hours but then it happened again. I'm really lost. Thanks everyone.

I've attached a screenshot of what the lagging looks like.

{Renamed by MOD}

Performance

This topic has been closed for replies.

Srishti Bali

Community Manager

I would like to know if the steps suggested above worked for you, or the issue still persists. Please update the discussion if the issue is resolved or if you have any further query.

Srishti Bali

Community Manager

Hi there,

So sorry to hear that you are having with trouble with Illustrator. That's definitely not a usual experience with the application. I would like to know if the steps suggested above worked for you, or the issue still persists. If you are still facing the same issue, I would request that if you could share a few more details like:

Exact version of Illustrator (latest is 24.1.2).
Crash report (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud and share the download link.
Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
Does it work better in Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)?

Looking forward to your response!

Regards,

Srishti

Monika Gause

Community Expert

Can you check Preferences > File Handling and Clipboard?

What is set up there?

Ailag1Author

Participant

Hey Monika,

My program is in Dutch, don't know how to change that either but I hope you can still understand it if you put the English version next to it.

Monika Gause

Community Expert

Can you try and turn off the:

"Recovery for large documents"

"Optimize save in slow networks"

"Save in Background"

"Export in background"

I hope you can somehow guess which ones they are ... 🙂

They tend to cause lags in some systems.

If it helps, you can of course try and test which of them exactly it is.

M

Maple Stirrup

Known Participant

Shot in the dark, but one system I used was bogged down with too many fonts. This was quite long ago like 15 years, so I'm not sure if it's even a possibility today. But, I cleared the fonts out, and the performance issues were resolved.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded