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chuckp10919081
Known Participant
November 7, 2019
Answered

Illustrator 2020 not saving PDF compatible files even with "Create PDF compatible file" box checked!

  • November 7, 2019
  • 16 replies
  • 71210 views

Very frustrated with the new Illustrator. Not only is it having problems saving (unless I do a "Save As"), but I cannot create a PDF file from Illustrator, even with the "Create PDF compatible file" box checked before I save the AI document. What the heck is going on? A lot of lost time trying to figure this out and I'm getting very frustrated!

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi,

     

    Thanks for reaching out. We have tried to address this issue in our latest build of 24.1.2. If you are not already on v 24.1.2, then we recommend you to update to latest version and let us know how it goes. 

     

    Regards,

    Srishti

    16 replies

    Z
    zayasdesign
    Participant
    September 6, 2022

    Encountering this issue with Current Illustrator 26.5, running on OS Monterey 12.5.1.

    Attempting to save a PDF from an AI file only to render Illustrator unclickable and all tools GREYED out.  Have RESTARTED APP and COMPUTER to no avail.  Weird.  What gives??

    J
    JustinL01
    Participant
    August 3, 2022

    I found that you have to go File > Export > Export for Screen. 

     

    Here you can save as a PDF

    martins73850577
    martins73850577
    Participating Frequently
    October 28, 2020

    Hey, I've the same error message (no PDF content in .ai-file) when I save from AI 25.0 and want to open the .ai-file in AE or PS.... no idea how to solve this...

      N
      needforname
      Known Participant
      May 1, 2020

      I continue to experience this problem every couple of weeks. Do users really have to trash their preference files after evey updgrade or every time this happens? This is rediculous. Having to delete the preferences requires having to reset all configurations. Spent an hour with tech support a month or two ago in attempt to address dozens of oddities and bugs with my Adobe software and they were unable to address 95% of them. I've yet to hear anything back as I was told, still unable to produce crisp jpg or png files no matter the settings, still experiencing stroke issues, etc. Get with it Adobe. Having to spend more time dealing with these annoyances is drastically effecting workflow. 

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        May 1, 2020

        Usually it's best to reset preferences when updating the software. Especially this issue is realted to migrating the preferences from the old version.

        Srishti Bali
        Community Manager
        Srishti BaliCommunity ManagerCorrect answer
        Community Manager
        April 27, 2020

        Hi,

         

        Thanks for reaching out. We have tried to address this issue in our latest build of 24.1.2. If you are not already on v 24.1.2, then we recommend you to update to latest version and let us know how it goes. 

         

        Regards,

        Srishti

        B
        barrybuise
        Participant
        April 17, 2020

        Thank you! Deleting the preferences files worked!

          Geminon41
          Geminon41
          Participant
          April 14, 2020

          You can just go to Illustrator Preferences and click reset preferences in the new version and it will work.

            Shots by Wolf
            Shots by Wolf
            Participant
            April 17, 2020

            Hey there! Thank you for the Preferences reset share! It worked like a sharm ^_^

              K
              Kindhearted_Zest16B8
              Participating Frequently
              January 17, 2020

              Thank you, Chuck! I've just deleted all the older pref files and now it's working again! 🙂

                C
                chuckp10919081Author
                Known Participant
                January 17, 2020

                You're welcome Jazzsims!  Glad that it helped you! 🙂

                 

                A
                avid_expert5D5E
                Participant
                January 13, 2020

                How do i do this? I am facing the same issue!

                Monika Gause
                Community Expert
                Monika GauseCommunity Expert
                Community Expert
                January 13, 2020

                Did you reset the preferences when updating the software?

                laurieb77321760
                laurieb77321760
                Participant
                January 13, 2020

                How do I do that? I'm having the same problem.

                 

                T
                Tim_Holmes
                Participant
                January 2, 2020

                This has been annoying me since the "upgrade".  I had to go old school, using save as postscript and then using distiller! should have thought of deleting the old prefs sooner, all working fine again now! Thanks

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