CCCCOOOODDDDYYYY

Participant

Question

Illustrator 2020 run 100% CPU usage with no file opened.

Forum|Forum|5 years ago
September 15, 2020
6 replies
29368 views

Illustrator 2020 run 100% CPU usage with no file opened. I just started the program and it immediately slow down my PC. Help!

cristianb93788569

Participant

I've found an easy solution to this problem.

To solve it (on Windows) just do the following:

Open the Task Manager
Find the process CoreSync.exe and right click > Open file location
Delete the file
Find the process CCXProcess.exe and right click > Open file location
Delete the file

That's it.

Participant

It's work, CoreSync.exe Change to CoreSync.bkp.

No need to delete CCXProcess.exe file

Inspiring

Same problem on 24.3!

Participant

I got the same problem, but when I try to restart my creative cloud and log in, the problem solved.. my AI is normal now.

IMPERIAL17774903

Participant

Deleted AIRobin folder.

Inspiring

AIRobin helps in background saving. It's a crucial process that shouldn't be deleted. Read the discussion here.

https://community.adobe.com/t5/illustrator/what-is-airobin-exe/td-p/10794162?page=1

Participant

For me CoreSync process was causing 100% CPU usage. Closing it fixed the issue.

Participant

Thanks..

Work it sor me to

When kill the program by Task Manager, release cpu

Participant

Hi,

I got solution for this issue. Follow Ashutosh_Mishra's guide first. Then if you have not logged in to your CC account please do it. If u have already signed in check whether you are signed out by any chance.

Thank you.

Participant

how to follow your link ? 😞

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Please make sure you have Adobe Illustrator & Windows updated to the latest version.

You may also try resetting preferences once. Please follow instructions below to do that:

Close all Adobe applications.
Go to Location C:\Users\user\AppData\Roaming\Adobe
Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know if it helps.

Regards,

Ashutosh

Inspiring

I have illustrator 2021 (v 25.0.1). Windows updated to 20H2 (19042.630)

30 minutes ago I had Windows 10 version 1909 (OS Build 18363.1198).

I faced this issue yesterday too! Never faced this trouble in Illustrator 2021.

No files open. Laptop restarted few minutes back. No other major memory intensive software running. CPU usage shot up to 100%. Massive heating of CPU. Resetting the preferences doesn't solve the issue.

Please help.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about this. Please try creating a new user account(https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d) on your machine & try working on the app there. Let us know if you see similar behavior there. Looking forward to your response.

Regards,

Ashutosh