Illustrator 24.2 crashes on MacOS High Sierra 10.13.6

New Here ,
Jun 19, 2020

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I just downloaded the Creative Cloud today. I cannot open Illustrator. I am running MacOS High Sierra 10.13.6. Can someone help me?

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Illustrator 24.2 crashes on MacOS High Sierra 10.13.6

New Here ,
Jun 19, 2020

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I just downloaded the Creative Cloud today. I cannot open Illustrator. I am running MacOS High Sierra 10.13.6. Can someone help me?

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

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So you downloaded the Creative Cloud app and installed Illustrator from it?

Did you turn off your antivirus before installing?

Is there an error message when Illustrator crashes?

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Jun 19, 2020 0
New Here ,
Jun 19, 2020

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No error message, just dumped me out. I don't have an antivirus program.

 

But, I ended up uninstalling it and loading the second latest version, 24.1.3, and it seems to be working fine.

 

Very odd, since all the other programs I installed worked just fine from initial download. Oh well.

 

Thanks for your reply,

 

lleal

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Jun 19, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0
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