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L
lleal6
Participant
June 19, 2020
Question

Illustrator 24.2 crashes on MacOS High Sierra 10.13.6

  • June 19, 2020
  • 2 replies
  • 312 views

I just downloaded the Creative Cloud today. I cannot open Illustrator. I am running MacOS High Sierra 10.13.6. Can someone help me?

This topic has been closed for replies.

2 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
September 7, 2020

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 19, 2020

So you downloaded the Creative Cloud app and installed Illustrator from it?

Did you turn off your antivirus before installing?

Is there an error message when Illustrator crashes?

L
lleal6Author
Participant
June 19, 2020

No error message, just dumped me out. I don't have an antivirus program.

 

But, I ended up uninstalling it and loading the second latest version, 24.1.3, and it seems to be working fine.

 

Very odd, since all the other programs I installed worked just fine from initial download. Oh well.

 

Thanks for your reply,

 

lleal

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