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March 21, 2017
Question

Illustrator Artist Effect : Color Glow Problem

  • March 21, 2017
  • 4 replies
  • 9486 views

I'm trying to apply the effect of color glow to a simple layer in my illustrator document however each time i try to apply any color it will continuously go back to black. I've tried a bunch of different things and each time it goes back to black. Not sure why this happening as it's never happened before. Any and all help would be appreciated thanks!

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4 replies

Participant
May 23, 2018

I had the same problem. I went to the appearance panel and turned off the eye icon next to "neon glow" - it changed the black to the color I tried to choose. I don't understand why this works.

Participant
July 2, 2018

I've just started having this too. Anyone find a fix?

Ton Frederiks
Community Expert
Community Expert
July 3, 2018

I think this thread is about Effect > Artistic > Neon Glow (not Outer Glow as assumed earlier).

Neon Glow seems broken.

When you change it's color it becomes black.

You can report it here:

Adobe Illustrator Feedback

Inspiring
March 21, 2017

In the Color panel of your document select the drop down menu in top right corner of this panel and see what is selected- I'm thinking Grayscale is selected?

Monika Gause
Community Expert
Community Expert
March 21, 2017

tomd65672694  schrieb

I'm trying to apply the effect of color glow to a simple layer in my illustrator document however each time i try to apply any color it will continuously go back to black. I've tried a bunch of different things and each time it goes back to black. Not sure why this happening as it's never happened before. Any and all help would be appreciated thanks!

Please tell us step by step what you do and at which point it goes back to black.

Is the problem that Illustrator doesn't keep the options when you set up the next object or can't you change the color at all?

Or is it rather that you change the color but don't see the color on the artboard?

bulldogtechr31
Participant
February 2, 2018

I go into my effects and as soon as the menu brings it up and its black and it wont let me change the color. I am in Illustrator 2018,also I checked and my grayscale wasnt on

Sebastian Bleak
Community Expert
Community Expert
March 21, 2017

Hi

Did this happen with "Outer Glow"? I ran into the same issue. I was able to correct it by turning on the Preview, then choosing a new color. I Cancelled out and was able to get it to work in the Appearance Panel. I'm not sure why it happened.

March 21, 2017

Hmm I couldn’t find the preview option you mentioned. Was that within Outer Glow?

Sebastian Bleak
Community Expert
Community Expert
March 21, 2017

Yes, here's an image that might help