Illustrator CC 2015 crash - An application has requested more GPU memory than is available in the system.

[coldfiresigns]

I just downloaded the new AI CC 2015 and it keeps crashing. I can only keep it open for a few minutes before it crashes with the error:

"An application has requested more GPU memory than is available in the system."

I never had this problem with CC 2014. My graphics card is an Nvidia Geforce 650ti with a gig of ram. Anyone else having this problem?

[mikee42646193]

The situation just got worse in a probably related way - Illustrator apparently does not behave nicely when having to share the GPU with other applications.

Illustrator running with GPU acceleration enabled

Windows 8.1

GTX750 Ti

Nvidia driver 358.50

Desktop size: 3440x1440 (Monitor: LG 34UC87C-B)

->running another application that's utilizing the GPU (Photohop or InDesign) will substantially slow down system wide UI redraws

example: Photoshop file->new dialog - ~1-2 seconds as opposed to ~instantly

actual new file opens in another 2 seconds regardless of new doc's size

Disabling GPU in Illustrator (and restarting it) works around the issue.

[rolfd42301997]

Experiencing the same problem. Extremely frustrating. Is it solved yet? Is it on your todo list to fix? I emailed you but no reply yet. Common, at least REPLY.

[Phoenix15]

same issue here. why should we have to disable gpu acceleration? we are paying for it, monthly...

adobe will blame apple, apple will blame nvidia.....seen this type of thing before. meanwhile we are struggling to get work finished..

[Dan McCall]

Seems to have been fixed on my end for now. Granted, I've only tried it for like 5 minutes since I read this post. But zoom in and out and no crash.

Now if I can get my Wacom Cintiq working again!

[sarkxing]

Similar issue.I guess GPU acceleration caused the crash.I enabled the GPU acceleration while only illustrator's open, if I at this moment open Photoshop, the illustrator would immediately crashes.If I disabled the GPU acceleration on illustrator and opened the Photoshop. Everything was just fine.May this helps.

Spec: Mac OS X

Photoshop cc 2015.2 up to date GPU mode: Normal.

Illustrator cc 2015 up to date with GPU acceleration enabled. 

[Raghuveer_Singh]

Hi All,

Are you still facing this issue with AI CC 19.2.1 ? If yes & will it be possible for you to help us to isolate this further.

Then can you please drop an email to rbhunwal@adobe.com

Thanks & Regards,

Raghuveer Singh

Illustrator Team

[Xenio2000]

I am still getting crash on Mac Pro with Yosemite / Nvidia GTX 970 4GB with latest cuda and web driver from nvidia and a UHD Monitor.

Now also the latest InDesign is crashing due to the new gpu acceleration added in the last version 2015.4, the crash is always the same:

Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at

It is impossible to use both AI and ID with gpu acceleration, both crash within minutes.

[Say Hey 4]

I am also still experiencing the crash on HP Z440 workstation, windows 10, latest drivers, AI CC 2015.3 20.0.0. "A TDR has been detected. The application must close." It happens every 3 days or so (I work with AI CC on a daily basis). Very annoying. I now tried disabling the GPU, but this is ofcourse not a solution since I've paid for my Quadro K4200 for a reason..