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staceyr67610627
Participant
November 29, 2016
Question

Illustrator CC 2017 not opening

  • November 29, 2016
  • 2 replies
  • 669 views

I am having issues opening Illustrator on my  MacBook Pro (running latest Sierra). I keep getting an error message "Adobe Illustrator was unable to identify the cause of the crash". I use the application regularly and have never had any issues previously. I attempt to select "reopen" but it continues to "crash", and when I "run diagnostics" it doesn't come back with any known issues.

I attempted to uninstall and install the application again, but the problem persists. 😞 Please help. Thank you in advance!

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    2 replies

    Om Nath Jha
    Om Nath Jha
    Legend
    November 29, 2016

    Hi Stacey,

    Please share the crash report that you get when the app crashes. Also try to reset the preferences and then launch. In order to do that, Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Illustrator.

    Regards,

    Om

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 29, 2016

    "latest Sierra" means the Beta version?

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