Highlighted

Illustrator CC 2020 doesn't open after Windows update

New Here ,
Jul 07, 2020

Copy link to clipboard

Copied

Hello!

Since yesterday I have been trying open the Adobe Illustrator and InDesign CC 2020. No one of the adobe applications CC 2020 version are working in my computer, just the CC 2019! Last week all of them were completely normal. I don't know what can be. I did the Windows update as recommended by a support attendant, but nothing happen.

I tried to reinstall all the applications on the Creative Cloud Installer, but this one isn't opening too.

Usually, message of Windows Explorer appears when I try to open the Illustrator: "Adobe Illustrator stops working".

An error report appeared only once time:

---

Assinatura do problema:
  Nome do Evento de Problema: APPCRASH
  Nome do Aplicativo: Creative Cloud.exe
  Versão do Aplicativo: 5.2.0.436
  Carimbo de Data/Hora do Aplicativo: 5eee10f4
  Nome do Módulo de Falhas: VulcanMessage5.dll
  Versão do Módulo de Falhas: 6.0.0.25
  Carimbo de Data/Hora do Módulo de Falhas: 5ec4d273
  Código de Exceção: c0000005
  Deslocamento de Exceção: 000000000002064c
  Versão do sistema operacional: 6.1.7601.2.1.0.256.48
  Identificação da Localidade: 1046
  Informações Adicionais 1: d7bd
  Informações Adicionais 2: d7bd72c7050b044eae30ca75d33c0702
  Informações Adicionais 3: 9304
  Informações Adicionais 4: 93043e30b23271ca8f074356656d5a14
Leia nossa declaração de privacidade online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0416
Se a declaração de privacidade online não estiver disponível, leia nossa declaração de privacidade offline:
  C:\Windows\system32\pt-BR\erofflps.txt

---

 

Someone can help me?

Thank you!

 

{Renamed by MOD}

Hi there,

 

Sorry about this trouble and the delayed response. I am hopeful that the issue was fixed. If not, Please try the steps shared on this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

 

If you need help following these steps, please take look at this response (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24-1-2/m-p/11153043#M178050).

 

You may also try steps shared in this help article and share your observations with us. We'd be happy to help.

 

Regards,

Srishti

Topics

Performance

Views

79

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator CC 2020 doesn't open after Windows update

New Here ,
Jul 07, 2020

Copy link to clipboard

Copied

Hello!

Since yesterday I have been trying open the Adobe Illustrator and InDesign CC 2020. No one of the adobe applications CC 2020 version are working in my computer, just the CC 2019! Last week all of them were completely normal. I don't know what can be. I did the Windows update as recommended by a support attendant, but nothing happen.

I tried to reinstall all the applications on the Creative Cloud Installer, but this one isn't opening too.

Usually, message of Windows Explorer appears when I try to open the Illustrator: "Adobe Illustrator stops working".

An error report appeared only once time:

---

Assinatura do problema:
  Nome do Evento de Problema: APPCRASH
  Nome do Aplicativo: Creative Cloud.exe
  Versão do Aplicativo: 5.2.0.436
  Carimbo de Data/Hora do Aplicativo: 5eee10f4
  Nome do Módulo de Falhas: VulcanMessage5.dll
  Versão do Módulo de Falhas: 6.0.0.25
  Carimbo de Data/Hora do Módulo de Falhas: 5ec4d273
  Código de Exceção: c0000005
  Deslocamento de Exceção: 000000000002064c
  Versão do sistema operacional: 6.1.7601.2.1.0.256.48
  Identificação da Localidade: 1046
  Informações Adicionais 1: d7bd
  Informações Adicionais 2: d7bd72c7050b044eae30ca75d33c0702
  Informações Adicionais 3: 9304
  Informações Adicionais 4: 93043e30b23271ca8f074356656d5a14
Leia nossa declaração de privacidade online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0416
Se a declaração de privacidade online não estiver disponível, leia nossa declaração de privacidade offline:
  C:\Windows\system32\pt-BR\erofflps.txt

---

 

Someone can help me?

Thank you!

 

{Renamed by MOD}

Hi there,

 

Sorry about this trouble and the delayed response. I am hopeful that the issue was fixed. If not, Please try the steps shared on this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

 

If you need help following these steps, please take look at this response (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24-1-2/m-p/11153043#M178050).

 

You may also try steps shared in this help article and share your observations with us. We'd be happy to help.

 

Regards,

Srishti

Topics

Performance

Views

80

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 10, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry about this trouble and the delayed response. I am hopeful that the issue was fixed. If not, Please try the steps shared on this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

 

If you need help following these steps, please take look at this response (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24...).

 

You may also try steps shared in this help article and share your observations with us. We'd be happy to help.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jul 24, 2020

Copy link to clipboard

Copied

 We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...