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Participant
October 29, 2017
Question

Illustrator CC crashes after every action, even save action.

  • October 29, 2017
  • 3 replies
  • 547 views

I recently downloaded the Illustrator CC trial, but it keeps crashing with every action.

I can open a new or existing file but when I select something or draw something or even save the file, it will imediatly crash. I really like the touch interface and would love the buy the whole program but I want to make sure that it isn't going to crash every single time.

I'm working with a Surface Pro 3, I've updated my drivers and set a default printer. But none of these actions seem to have fixed it.

Can anyone help me with this?

This topic has been closed for replies.

3 replies

Participant
November 1, 2017

I am having the same issue. But with me it crashes almost 80% of the times I try to print something. It super annoying, this has started after updating to the latest version. I might consider to go back to the easier version....

Raghuveer_Singh
Inspiring
October 30, 2017

Hi All,

Thanks for posting this issue. I appreciate this.

Please email us on sharewithai@adobe.com with the crash logs.

Please refer to steps here: Share information about a crash

With Best Regards,

Raghuveer Singh

Illustrator Team

Monika Gause
Community Expert
Community Expert
October 29, 2017

So you didn't have any other Adobe application or different version installed before?

Wyannah93Author
Participant
October 29, 2017

Not on this computer, the Illustrator CC 2018 trial is one of the first programs installed on this computer.