Highlighted

Illustrator CC Crashes on Launch

Community Beginner ,
Jan 03, 2014

Copy link to clipboard

Copied

Hello all,

I'm having trouble running Illustrator CC. After downloading it from Creative Cloud, it launches properly (I see the splash screen), and then after about a second or two, it crashes ("Adobe Illustrator CC has stopped working..."). No other Adobe products have this issue - Photoshop, Premiere, After Effects, etc. all run fine, it's only Illustrator. It happens when I run the 32-bit and 64-bit versions. I thought maybe the installation was corrupted so I uninstalled Illustrator, restarted the computer a few times, and then reinstalled, but I'm still running into this. I've also tried signing in and out of Creative Cloud, per other help threads I've found.

I'm running Windows 7 64-bit, 8GB ram, 3.4 GHz Intel i7 processor.

Let me know if I can provide any further information - any help would be greatly appreciated!

Hi all,

 

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

 

If you still need help, feel free to reach out, we'd be happy to help.

 

Regards,

Srishti

TOPICS
Performance

Views

106.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator CC Crashes on Launch

Community Beginner ,
Jan 03, 2014

Copy link to clipboard

Copied

Hello all,

I'm having trouble running Illustrator CC. After downloading it from Creative Cloud, it launches properly (I see the splash screen), and then after about a second or two, it crashes ("Adobe Illustrator CC has stopped working..."). No other Adobe products have this issue - Photoshop, Premiere, After Effects, etc. all run fine, it's only Illustrator. It happens when I run the 32-bit and 64-bit versions. I thought maybe the installation was corrupted so I uninstalled Illustrator, restarted the computer a few times, and then reinstalled, but I'm still running into this. I've also tried signing in and out of Creative Cloud, per other help threads I've found.

I'm running Windows 7 64-bit, 8GB ram, 3.4 GHz Intel i7 processor.

Let me know if I can provide any further information - any help would be greatly appreciated!

Hi all,

 

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

 

If you still need help, feel free to reach out, we'd be happy to help.

 

Regards,

Srishti

TOPICS
Performance

Views

106.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 03, 2014 2
115 Replies 115
Adobe Community Professional ,
Jan 03, 2014

Copy link to clipboard

Copied

What does it do when it crashes?

It shows that information in the splash screen.

Do you have any third party plugins?

Are Verdana and Tahoma installed?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 03, 2014 0
Community Beginner ,
Jan 04, 2014

Copy link to clipboard

Copied

The program loads completely - I see the splash screen load the entire way through (the last stage is "Updating font menu"). The program loads in its entirety, but instead of seeing the new document screen (the menu where I can select a new document or open an existing one), I only see the main window (the dark grey background) for a second or so, and then the program crashes (with the "Illustrator has encountered a problem" message). I've attached a screenshot of the error (you will see there's no start dialogue or welcome screen, just the program background).crash.jpg

I don't have any third party plugins for Illustrator, and all standard fonts are installed, including Verdana and Tahoma.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 04, 2014 0
Adobe Community Professional ,
Jan 04, 2014

Copy link to clipboard

Copied

Are your fonts OK?

Have you fixed the font cache recently?

See instructions here: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Do you use a font management tool?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 04, 2014 0
Community Beginner ,
Jan 04, 2014

Copy link to clipboard

Copied

Hello Monika,

I'm not aware of any problems with my fonts, and I don't use a font management tool. I do have a few fonts synced to my desktop from Typekit, but they appear fine in all the other Adobe applications.

I tried your suggestion of clearing the font cache (I deleted the FNTCACHE.DAT file, per solution 8), but unfortunately the issue persists.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 04, 2014 0
Most Valuable Participant ,
Jan 05, 2014

Copy link to clipboard

Copied

kk,

Are the font families Verdana and Tahoma enabled as TTF, not OTF?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2014 0
Community Beginner ,
Jan 05, 2014

Copy link to clipboard

Copied

Hello Jacob,

Tahoma and Verdana are installed as standard system fonts. I've verified that they're TTF files (I don't have OTF versions of either font).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2014 0
Community Beginner ,
Jan 05, 2014

Copy link to clipboard

Copied

Here is the video of Illustrator crashing so you can see exactly when it does so - I apologize if my descriptions have been a bit misleading, it's difficult to put into words.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2014 0
Adobe Community Professional ,
Jan 05, 2014

Copy link to clipboard

Copied

Have you already tried and rebuilt the preferences file?

Are the user privileges OK?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2014 0
Community Beginner ,
Jan 05, 2014

Copy link to clipboard

Copied

Hello Monika,

I tried deleting and rebuilding the preferences, but that didn't work. (Strangely, I don't have an AIPrefs folder, but I haven't been able to successfully run Illustrator since installation, so maybe it hasn't been created.) I deleted the entire "Adobe Illustrator" folder in AppData/Roaming..., but the program still crashes.

My user permissions are fine - I am the sole user, and I have Administrator permissions. I tried using the "Run as administrator" shortcut, but still no luck.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2014 0
Adobe Employee ,
Jan 06, 2014

Copy link to clipboard

Copied

Hi Kevin,

Do you have any third party plugin installed, please launch Illustrator after deleting the plugin.

Regards,

Satinder

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 06, 2014 0
Community Beginner ,
Jan 06, 2014

Copy link to clipboard

Copied

Hello Satinder,

I do not have any third-party plugins installed for Illustrator. The only plugin I had was for InDesign (Blurb Book Creator). I removed that one just in case, but the issue persists.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 06, 2014 0
Community Beginner ,
Jan 08, 2014

Copy link to clipboard

Copied

Hello all,

I'm sorry for bumping the topic, but I'm beginning to need Illustrator more and more and it would be great to have this issue resolved. Is there a support person I can talk to, or are there any diagnostic logs I can provide that would help expedite this? Please let me know if there is any information I can provide.

Thanks for your help, I appreciate it!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2014 1
Most Valuable Participant ,
Jan 08, 2014

Copy link to clipboard

Copied

Kevin,

Below is a standard list of things to try; obviously, you have been through some of them.

Other than that, you may try Customer Care (tick I Still Need Help and hope for an agent available for a chat),

http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-setting-up

or hope that some staff will turn up here; I have tried to alert forum staff to get the attention of the right one.

You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):

1) Close down Illy and open again;

2) Restart the computer (you may do that up to 3 times);

3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);

5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);  Even more seriously, you may:

6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

http://www.adobe.com/support/contact/cscleanertool.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2014 0
Community Beginner ,
Jan 08, 2014

Copy link to clipboard

Copied

Hello Jacob,

Excellent, thanks -- I'll work through this and see if any of these resolve the issue. Thank you for your help!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2014 0
New Here ,
Apr 22, 2015

Copy link to clipboard

Copied

how the hell do you do that?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 22, 2015 0
Adobe Employee ,
Jan 09, 2014

Copy link to clipboard

Copied

Hi Kevin,

Will it be possible for you to send me the crash dump file.

The steps to get the crash dump file are:

  1. Open the “Task Manager” when the Adobe Illustrator CC crash window is displayed.
  2. In the Task Manager window right-click on the name/string “Adobe Illustrator CC” and select the option “Create Dump File” in the context menu
  3. It will display that this command will create a file “Illustrato.dmp” in your “Temp” folder. Click on OK to create this. Wait for the action to get this completed.
  4. Once the above file gets completed you can have this file by typing “%temp%” in your “Run” window (press “window button + r” on the keyboard). On clicking the enter key the TEMP folder can be opened.
  5. Look there for the file name “Illustrator.dmp” and share it with me rbhunwal@adobe.com using dropbox.

Thanks & Regards,

Raghuveer Singh

Adobe Illustrator Team

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2014 0
Community Beginner ,
Jan 09, 2014

Copy link to clipboard

Copied

Hi Raghuveer

I am having the same problem with illustrator - for apparently no reason.

I have downloaded the dump file per your  instructions

Nat

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2014 0
Adobe Employee ,
Jan 09, 2014

Copy link to clipboard

Copied

Hi natcto,

Can you share the dump file with me, using dropbox.

Regards,

Raghuveer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2014 0
Community Beginner ,
Jan 09, 2014

Copy link to clipboard

Copied

yes. I'm downloading dropbox now

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2014 0
Community Beginner ,
Jan 09, 2014

Copy link to clipboard

Copied

WELL? any fix?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2014 0
Community Beginner ,
Jan 09, 2014

Copy link to clipboard

Copied

not yet. I'm still waiting for Raghuveer to get back to me

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

Updating this thread in case it helps someone else.

Spoke with Adobe support today, they weren't able to resolve anything today, so I'll try again tomorrow when an Illustrator specialist is in. Went through many of the same steps I've already tried. Created a new user account and did selective startup... still a no go.

I did get one new piece of information: holding Shift and starting Illustrator results in the following error:

Error loading plugins:

Place Gun Tool (core)

placegun.PNG

With this piece of information, additional searches show that other people are having this issue, but no solutions or answers yet.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Adobe Employee ,
Jan 12, 2014

Copy link to clipboard

Copied

Hi Kevin,

Can you try any one of the following two methods:

1) Disable the "Graphic Cards" driver using Device Manager and then launch AI CC. Once AI CC gets launched successfully you may enable the driver of the graphic card again. If this works then note that if you delete the AI preferences by chance then you have to perform this steps again.

2) Update the "Graphic Cards" driver and then launch AI.

Please do let me know about your findings.

@Natcato ----- Your issue seems to be different. The DEV team is looking into this. Will it be possible for you also to try the above two workarounds (just a hunch).

With Best Regards,

Raghuveer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 1
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

Hello Raghuveer,

Excellent - item #1 did the trick! Illustrator now loads and functions properly. (As an aside, I checked for #2, and my graphics driver is up to date.)

Thank you for your assistance!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Adobe Employee ,
Jan 12, 2014

Copy link to clipboard

Copied

Welcome, Happy to hear that

With Best Regards,

Raghuveer Singh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

Hi Raghuveer

I've tried both #1 and #2.

Illustrator now launches when I disable the graphics card driver. But the driver is also up to date.

What does this mean in the long term? that I have to disable the driver every time I want to use Illustrator?

And what implications would th\t have on other progams that I may be using when multitasking?

Is there a fix for this? As I don't think disabling the driver is the long-term solution: it's sort of like dealing with the symptom instead of the problem.

Thanks

Nat



Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

I am having the same exact issue with illustrator... Also when I try to print from Photoshop CC it gives me the error "adobe photoshop cc has stopped working"

I do not know how to do what you have described above with the graphics card...

please help

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 1
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

hi Pickle123

go to the start menu

select control panel

select device manager

click on display adaptors (it should drop down)

My one is AMD M880G (window 7)

When you right click on it it gives you the option to disable it

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

This did not help...It made everything on my computer huge but when I tried to launch illustrator...same issue

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

I read some earlier posts and someone mentioned something about a third party plug in...

My problems started when I tried to upgrade from trial version of illustrator to paid version of illustrator.. At the same time i tried to install silhouette connect which is a plug in that can be used with adobe illustrator...

I did uninstall and reinstall the plug in but on the second install it did not ask for the license key (indicating to me that there is still part of the original install somewhere)

Maybe this information helps?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Adobe Employee ,
Jan 12, 2014

Copy link to clipboard

Copied

Hi Natcato,

Great to hear that AI CC is launching succesfully. You can now enable the graphic cards driver and start using AI CC for long term also. You need not to disable the geaphic card on every AI CC launch.

But remember that if you delete AI CC preferences than you have to follow this step again.

With Best Regards,

Raghuveer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Adobe Employee ,
Jan 12, 2014

Copy link to clipboard

Copied

Hi Pickle,

If you have installed any third party plug-ins than you may remove them directly from the AI CC installed folder. You can search them at location:

C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Plug-ins

If this doesn't resolve the issue than please send me the crash dump file as mentioned in my one of the previous post on this thread.

With Best Regards,

Raghuveer Singh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

Hi Raghuveer

No. because when I then enable the garphics card driver the same thing happens again. it crashes with the same message as before

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Adobe Employee ,
Jan 12, 2014

Copy link to clipboard

Copied

Hi Nat,

I will update you once I hear back from the DEV team, I will also update the team with your new finding.

Thanks for the extended help, I appreciate this.

With Best Regards,

Raghuveer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

thanks Raghuveer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

The folder says scp_cc7 and when I click on it, it references the silhoutte...is that the one?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

I deleted the plug in...still getting error

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Adobe Employee ,
Jan 12, 2014

Copy link to clipboard

Copied

Pickle,

Take a backup of scp_cc7 and remove it from the AI CC installation location. Then launch AI CC.

Regards,

Raghuveer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Adobe Employee ,
Jan 12, 2014

Copy link to clipboard

Copied

Pickle, please send me the crash dump file. Once I analyze that dump file I will update you.

With Best Regards,

Raghuveer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

I am following the steps above for creating a dump file but there is nothing with the extension "illustrator.dmp"...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

Ok I found the file but it says "windows cannot open this fil..." how shall i proceed

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
Community Beginner ,
Jan 12, 2014

Copy link to clipboard

Copied

I am getting really frustrated. Now files that I have been using in photoshop are now giving me this error when trying to print...

-


Raghuveer Singh Bhunwal <forums_noreply@adobe.com> wrote:

Raghuveer Singh Bhunwal created the discussion

"Re: Illustrator CC Crashes on Launch"

To view the discussion, visit: http://forums.adobe.com/message/6005421#6005421

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2014 0
New Here ,
Jan 15, 2014

Copy link to clipboard

Copied

I am having the exact same issue as the other users. I am also getting the error loading plugins: Place Gun Tool (core) when I load Illustrator holding down the shift key.  I just sent you a link to the illustrator dump file using Dropbox.

Thanks,

Jeff

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 15, 2014 0
Adobe Employee ,
Jan 15, 2014

Copy link to clipboard

Copied

Hi Jeff,

Can we have a connect session ? If it is possible for you please do let me know your preferred time, I will schedule accordingly.

Thanks & Regards,

Raghuveer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 15, 2014 0
New Here ,
Jan 16, 2014

Copy link to clipboard

Copied

I am available at your convenience to do a screen share. I am in Mountain Time Zone (MST) -7. I can do a screen share anytime between 10am and 10pm any day. Just let me know a time and I will be available.

Kind regards,

Jeff O'Malley

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 16, 2014 0
New Here ,
Jan 18, 2014

Copy link to clipboard

Copied

Raghuveeer,

I am available at your convenience to do a connect session.  I am located in the Mountain time zone (MST) -7.  I can do a connect session between 10am and 10pm MST.

Kind regards,

Jeff

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 18, 2014 0
Explorer ,
Mar 01, 2015

Copy link to clipboard

Copied

Sorry to hijack this post but I have been unable to open my Illustrator CS6 since Friday.  I had been using it just an hour before and then boom.. it won't open.

I have a project due tomorrow and I really need Illustrator. I opened a forum question the other day but so far nothing. I have now uninstalled and then reinstalled Illustrator and still nothing.  It seems to crash when it gets to initializing the plugins but never the same plugin.  I was messing with my fonts and deleted a font that was corrupt.. and now I am wondering if that was the issue.. but the reinstall should have fixed that.

Please, I am ready to pay *some* $$$s to fix it but I am a student and just do not have a lot of cash.

If someone can help me I would greatly appreciate it.

Here is the link to my previous post.

Re: My Illustrator CS6 will not launch

I am using Windows 7 and Illustrator CS6... and it is up to date.

Thank you  in advance.

Kim

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 01, 2015 0
Community Beginner ,
Mar 01, 2015

Copy link to clipboard

Copied

Hi Kim,

Something similar was happening to me. Here is what worked for me:

I had previously tried printing using a previously never used printed and for some reason the drivers perhaps did not install correctly. In Windows > Control Panel > Devices and Printers > I changed my default printer back to previous settings (i.e. Microsoft XPS Document Writer or other default). After that I was able to re-open illustrator and use it with no issue.

I hope you find a solution to your problem!

- Victor G

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 01, 2015 2
New Here ,
Jan 02, 2016

Copy link to clipboard

Copied

@vtorgonz: Why on earth does this work!? THANK YOU SO MUCH <333 I tried so many other things, and your suggestion seemed the most unlikely to work, but it did!!! Amaze

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 02, 2016 0
New Here ,
Feb 05, 2016

Copy link to clipboard

Copied

this FINALLY worked for me too. Thank you. Can someone push this all the way up so others can immediately see this as a possible solution?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 05, 2016 0
Community Beginner ,
Jan 13, 2014

Copy link to clipboard

Copied

Hello,

I am having the same issue as Kevin.  I've had a ticket open since Thursday and nobody seems to be able to help.  Illustrator crashes just like the video he posted.  This has happened ever since the last update.  I even restore my laptop to factory, and reinstalled and it did not help.

Thanks for any ideas.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 13, 2014 0
Community Beginner ,
Feb 27, 2014

Copy link to clipboard

Copied

I'm having the same problem on Mac OS, so it's obviously Adobe's bad programming at work here: http://forums.adobe.com/message/6152826

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 27, 2014 0
Community Beginner ,
Apr 25, 2014

Copy link to clipboard

Copied

Has this issue been resolved I am having the same problem. It started for me yesterday. I ran a dump file as suggested and posted it to dropbox. https://dl.dropboxusercontent.com/u/49564157/Illustrator%20%282%29.DMP

I went throught some of these steps last evening and nothing helped. I uninstalled illustrator and reinstalled, made sure I updated it 17.1.0. I disabled the video card, nothing changed. This morning I made sure my windows system was updated and re-created the .DMP file when I attempted top open Illustrator again and got the same message. "Adobe illustrator has stopped working. A problem caused the program to stop working correctly."

The one thing I know that is different since yesterday is I hooked up my logitech wireless keyboard and mouse (MX5500). I am running a windows 7 system (SP1).

This is making me crazy because I depend on illustrator so if anyone has resolved this I'd loved the directions to correct this. I recently had to do a factory reset on my  windows install so this is a realtivly new CC install to begin with. I am only having this issue with illustrator.

One other message I get when starting up is my system is "Another instance of distiller is staring up. This instance cannot continue." That is the only other clue I have to the problem.

Thanks

Rose

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 25, 2014 0
Community Beginner ,
Apr 25, 2014

Copy link to clipboard

Copied

Just to update this last post I have removed the entire CC Suite run the adobe cleaner and reinstalled and I still cannot get illustrator to actually open a file. I get no messages when I open holding the shift key but as soon as I try to open a file, create a new file the program crahses. I was able to start my sytem in safe mode and open a file in illustrator that way but I can't just work in safe mode all the time. I'm desparate here as I have several projects that require me to use illustrator. I have to assume some app I have installed is a problem since it seems to work in safemode. I removed the logitech setpoint software and connected with the built in bluetooth and I removed the dropbox app, nothing helps, so weird how it was working just fine and then it wasn't.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 25, 2014 0
New Here ,
May 30, 2014

Copy link to clipboard

Copied

I am having the exact same problem and it is driving me crazy. I depend on Ai to work! I went through all the posts and tried everything but nothing is working. Help!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 30, 2014 0
New Here ,
Jun 09, 2014

Copy link to clipboard

Copied

I'm having the same problem as everyone else. I've downloaded the trial version of Ai to see if it's worth buying and so far I'm woefully unimpressed. It crashes every time I launch it. How do you actually make it work?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 09, 2014 0
Community Beginner ,
Jun 19, 2014

Copy link to clipboard

Copied

Ilustrator CC and now CC 2014 are also crashing on startup for me. I rang tech support this morning. Was on the phone for almost two hours with a technician who took control of my Mac through Adobe Connect.

He threw out preferences, had me uninstall Suitcase Fusion (I have a lot of fonts) and tried a bunch of other stuff and then he just disappeared! I was invited to leave the Adobe Connect room (on screen) and this guy just hung up!

Illustrator launches (splash screen, toolbar) but the moment I move my cursor it crashes. I've uninstalled it twice, reinstalled it, thrown out preferences but still I can't work with Illustrator. This is becoming a real issue. Like everyone else here, I have work to do, and can't! What's going on Adobe?

An update.

I've just relaunched Illustrator while holding down the shift+option+command keys one more time and I know have an open, functioning Illustrator (for the moment, at least). I had tried these keys on several earlier attempts without sucess.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 19, 2014 1
New Here ,
Jun 21, 2014

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 21, 2014 1
Community Beginner ,
Jun 21, 2014

Copy link to clipboard

Copied

Phoinixweiss.

Thank you for your help. I did havev a couple of old Wacom drivers that I have removed. I then quit Illustrator to test this. I should have left well enough alone! Illustrator has gone back to crashing on launch. So I'm going to go through the process again. Uninstall Illustrator, clean up my computer (repair permissions etc) restart, reinstall Illustrator and keep my fingers crossed. If you are reading this Adobe  this performance is not good enough. You might get excited about your shiny new updates but we have work to do AND CAN'T!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 21, 2014 0
New Here ,
Sep 11, 2014

Copy link to clipboard

Copied

YES! This did it for me. Uninstalled my Wacom drivers (haven't used my drawing tablet in a while anyway). Definitely recommend this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 0
New Here ,
Jan 15, 2015

Copy link to clipboard

Copied

Just wanted to tell you this solved my issue of Illustrator crashing upon launch. (I use Mac OS Yosemite and was having this problem.) I had uninstalled, reinstalled over and over and this is what finally did it.  Thank you!

Illustrator CC crashes at launch

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 15, 2015 1
New Here ,
Mar 27, 2015

Copy link to clipboard

Copied

pheonixweiss

Thank you for your help. I'm using a mac and followed the instructions but also cleared out these Wacom files (i'm no longer using any wacom tablet)

WacomMultiTouch.framework

WacomNetscape.plugin

WacomTabletPlugin.plugin

Illustrator seems to be working fine at the moment.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 27, 2015 0