Highlighted

Illustrator CC keeps crashing

Community Beginner ,
Nov 03, 2013

Copy link to clipboard

Copied

New subscriber. All of a sudden today Illustrator crashes while I'l working in it. Using drawing tools, selecting, moving just all of a sudden "unexpectedlly quits"

Please advise I got a brand new iMac and subsribed the other day hopeing to finally avoid crashes. My files are large color intensive but still shouldn't be a problem what I'm doing.

Hi all,

 

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

 

If you still need help, feel free to reach out, we'd be happy to help.

 

Regards,

Srishti

Views

68.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator CC keeps crashing

Community Beginner ,
Nov 03, 2013

Copy link to clipboard

Copied

New subscriber. All of a sudden today Illustrator crashes while I'l working in it. Using drawing tools, selecting, moving just all of a sudden "unexpectedlly quits"

Please advise I got a brand new iMac and subsribed the other day hopeing to finally avoid crashes. My files are large color intensive but still shouldn't be a problem what I'm doing.

Hi all,

 

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

 

If you still need help, feel free to reach out, we'd be happy to help.

 

Regards,

Srishti

Views

68.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 03, 2013 3
Engaged ,
Nov 03, 2013

Copy link to clipboard

Copied

Check that you have the fonts Verdana and Tahoma (including the italics) installed and active.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 03, 2013 2
New Here ,
Mar 21, 2017

Copy link to clipboard

Copied

I delete some bad fonts

421 restarts
I install tahoma
Illustrator start.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 21, 2017 0
Community Beginner ,
Apr 17, 2014

Copy link to clipboard

Copied

I am having this problem too.  It is really annoyoing and destructive.  Can anyone help? 

It started a few weeks ago.  I have to run an autosave program to keep from loosing data.  I've tried reinstalling the program, updating, clearing space on my HD. 

It tends to happen when I'm switching tools or when I drop images in or something like that. 

Big problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 17, 2014 6
Most Valuable Participant ,
Apr 17, 2014

Copy link to clipboard

Copied

shelleyfur, GG,

The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.

1) Close down Illy and open again;

2) Restart the computer (you may do that up to 3 times);

3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);

5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

Even more seriously, you may:

6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

http://www.adobe.com/support/contact/cscleanertool.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 17, 2014 2
Community Beginner ,
Apr 17, 2014

Copy link to clipboard

Copied

Thank you, what does CmdOptionShift do?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 17, 2014 0
Most Valuable Participant ,
Apr 18, 2014

Copy link to clipboard

Copied

GIG,

It replaces the (main) preferences file to the original (uncorrupted) one with default settings.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 18, 2014 0
New Here ,
Sep 04, 2016

Copy link to clipboard

Copied

Hi, what about on Windows 10? thnx.

Joe

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 04, 2016 0
New Here ,
Feb 11, 2015

Copy link to clipboard

Copied

Dear JB,

I am hoping to get some clarification on procedure #3.

Am I pressing Cmd+Option+Shift while I am launching Illustrator?

Does the procedure only revert the preferences file for Illustrator?

(I'm assuming it is best to save the existing preference just in case)

Kind regards,

Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 11, 2015 0
Most Valuable Participant ,
Feb 11, 2015

Copy link to clipboard

Copied

Dave,

Am I pressing Cmd+Option+Shift while I am launching Illustrator?

Does the procedure only revert the preferences file for Illustrator?


Yes and yes.


(I'm assuming it is best to save the existing preference just in case)

In which case, 4) is better: you lose the preferences with 3).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 11, 2015 0
New Here ,
Mar 17, 2015

Copy link to clipboard

Copied

Has anyone had any luck with this? I've been on the phone with adobe and Apple and I still have Illustrator crashing and Indesign select tools not functioning.

I've tried:

- The above

- Full Uninstalls and Reinstalls

- Resetting permissions

- Turning off all start-up items

- And a bunch of other things

The only thing that seems to work is creating a new profile and working from there BUT it's not practical as I have a very large dropbox syncing with this profile.

Totally frustrated here... anyone have any advice?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 17, 2015 2
Engaged ,
Mar 17, 2015

Copy link to clipboard

Copied

Try to make a new user on the computer and try to work on Illustrator that way.

If that does not help any I would try to disable all fonts you can. It could be font related, bad fonts.

If a new user has no problem, move your most important stuff over to that user and make it yours.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 17, 2015 0
New Here ,
May 03, 2016

Copy link to clipboard

Copied

very useful, the third way worked the first time and i didnt have any problems after

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 03, 2016 0
New Here ,
Mar 22, 2017

Copy link to clipboard

Copied

Hi.

Illustrator is not opening!

I am running OS X El Capitan 10.11.6

I have uninstalled, reinstalled and ran the cleaner.

Am waiting for adobe to send me an email on how to fix this. No other programs are having issues.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 22, 2017 0
New Here ,
Jan 12, 2020

Copy link to clipboard

Copied

ADOBE WHY DO YOU CONTINUE TO LET UNQUALIFIED PEOPLE RESPOND TO HELP EMAILS....CMON  HANDLE THIS YOURSELF!!!!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2020 0
Adobe Community Professional ,
Jan 12, 2020

Copy link to clipboard

Copied

That's the way a forum works: anyone can answer.

 

If you want individual help, please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system and check things out.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2020 0
New Here ,
Feb 09, 2015

Copy link to clipboard

Copied

I was having this same issue with AI 2014 CC, a restart of my computer instantly resolved the issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 09, 2015 1
New Here ,
Mar 26, 2015

Copy link to clipboard

Copied

I had the same problem and resolved it by changing the format of the link. A flat PSD created the spinning beachball and crashed illustrator, but a flat TIF did not.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 26, 2015 0