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April 24, 2013
Answered

Illustrator CC won't open

  • April 24, 2013
  • 2 replies
  • 21654 views

Hi-- I just tried to open AI from Creative Cloud and it won't open. This may have had to do with a cleanup operation I did yesterday.

Here's the problem report. I have no idea what to make of it. Can anyone help?

****************************************************

Process:         Adobe Illustrator [17722]

Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier:      com.adobe.illustrator

Version:         723 (16.0.0)

Code Type:       X86-64 (Native)

Parent Process:  launchd [182]

Date/Time:       2013-04-23 19:48:17.982 -0700

OS Version:      Mac OS X 10.7.5 (11G63b)

Report Version:  9

Interval Since Last Report:          6879591 sec

Crashes Since Last Report:           14

Per-App Crashes Since Last Report:   3

Anonymous UUID:                      FC1DFBF2-DA91-4847-BAE9-420962C3BE9D

Crashed Thread:  0

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

  Library not loaded: @6878337_path/../Frameworks/WRServices.framework/Versions/A/WRServices

  Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

  Reason: image not found

Binary Images:

       0x100000000 -        0x10187afe7 +com.adobe.illustrator (723 - 16.0.0) <56C7F62E-CB0E-7436-3938-A3E667A2274C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

       0x101abe000 -        0x102803ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib

       0x102816000 -        0x102884fef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

       0x1028d8000 -        0x1028dafff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

       0x1028df000 -        0x10293cff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.722) <DAF9D4A3-5A37-2550-D7E6-DDCED7B15830> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport

       0x102963000 -        0x1029c8ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.722) <FFD7F1F4-6646-6E53-2C27-6F1833B7D840> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport

       0x1029f6000 -        0x1029f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.722) <88F53468-DA62-3334-1187-61752A380FFE> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic

       0x1029fa000 -        0x102b73fff +com.adobe.ACE (AdobeACE 2.19.18.20990 - 2.19.18.20990) <48C7C467-93A7-F609-1083-D0DD3C0B8988> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

       0x102b86000 -        0x10318efff +com.adobe.AGM (AdobeAGM 4.26.20.20990 - 4.26.20.20990) <8F9BD5CF-287E-9EF1-926D-728359878CAC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

       0x10322a000 -        0x10326cff7 +com.adobe.ARE (AdobeARE 1.5.02.20990 - 1.5.02.20990) <2FF36232-F715-2228-ACC0-BABFC0D6F779> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE

       0x103274000 -        0x10336efe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore

       0x103412000 -        0x103431fff +com.adobe.BIB (AdobeBIB 1.2.02.20990 - 1.2.02.20990) <84AEC009-ED37-875D-BA3B-19FF2A53F9EF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

       0x103438000 -        0x103460ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4D9551F1-B07C-3BAF-0CED-1F83C866BCAA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

       0x103467000 -        0x1037cbff7 +com.adobe.CoolType (AdobeCoolType 5.10.34.20990 - 5.10.34.20990) <3D5F8577-39F8-D1D0-81FE-6DC4203A9719> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

       0x103817000 -        0x103c5dfff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) <E8E87710-F66B-32B5-97C6-A35D20867697> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS

       0x103cda000 -        0x104dd8fef +com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) <910C283A-607C-F863-97EF-07FB2EEB38AD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL

       0x104f99000 -        0x104ff9ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

       0x105003000 -        0x1050bbfe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles

       0x1050ee000 -        0x105198fe7 +libicucnv.40.0.dylib (40.0.0 - compatibility 40.0.0) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dylib

       0x1051bf000 -        0x1052fffe7 +libicui18n.40.0.dylib (40.0.0 - compatibility 40.0.0) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicui18n.40.0.dylib

       0x10537e000 -        0x105480fef +libicuuc.40.0.dylib (40.0.0 - compatibility 40.0.0) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib

    0x7fff64501000 -     0x7fff64535baf  dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld

    0x7fff81a0b000 -     0x7fff81a0bfff  com.apple.Carbon (153 - 153) <C1A30E01-E113-38A0-95CA-99360F92A37A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

    0x7fff8293c000 -     0x7fff8293cfff  com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

    0x7fff8660d000 -     0x7fff86926fff  com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

    0x7fff86b66000 -     0x7fff86b66fff  com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

    0x7fff891ba000 -     0x7fff89317fff  com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) <5F1E4695-BC74-3ADD-8345-627BCD68201A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

    0x7fff89487000 -     0x7fff89487fff  com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

    0x7fff8cc96000 -     0x7fff8d89cfff  com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.62f7

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.19.22)

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2

USB Device: hub_device, apple_vendor_id, 0x9130, 0x26400000 / 3

USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0x26430000 / 5

USB Device: USB Internet Phone by TigerJet, 0x06e6  (Tiger Jet Network, Inc.), 0xc200, 0x26432000 / 7

USB Device: My Passport 071A, 0x1058  (Western Digital Technologies, Inc.), 0x071a, 0x26433000 / 6

USB Device: Apple Cinema Display, apple_vendor_id, 0x9222, 0x26420000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 4

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06600000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 7

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x06300000 / 2

****************************************************

This topic has been closed for replies.
Correct answer Raghuveer_Singh

Thanks I will do that and let you know


Issue resolved for Cohbercan.

MAC OS 10.6.8, Verdana font family members were not installed on the system. On installing all the four members of Verdana family the issue got resolved.

Verdana regular,bold,Italic,bold-italic.

Thanks,

Raghuveer Singh

2 replies

NitinGupta7
Adobe Employee
Adobe Employee
April 24, 2013

simlpy go to Utilities>Adobe Installers and uninstall Adobe Illustrator. and re install it, you should be able to run the application.\

- Nitin

Participant
January 9, 2014

I have also done this and still cannot launch app

Participant
January 23, 2014

I installed them in my system. You have to make sure you install all the Verdana fonts (BoldItalic, Bold, Italic, etc.). I installed only the regular version of Verdana without the bold, etc. and it didn't work. After I installed all the fonts it worked.


Thanks I will do that and let you know

Mandeep5062
Participating Frequently
April 24, 2013

Try to Re-install and it may fix up !