Illustrator CC Wont Open JPG

Forum|Forum|7 years ago
December 4, 2018
5 replies
14779 views

I'm trying to open an image in illustrator that I've opened before but now all of a sudden I'm getting an error that says "The file "Commercial Litigations.JPG" is in an unknown format and cannot be opened." I tried to open it in photoshop to save it as an alternate format, but photoshop is telling me "Could not complete your request because of a program error." but I can open the file in InDesign so I don't think it's the image file itself.

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Correct answer Doug A Roberts

Indesign doesn't open raster files, it displays a preview which might well be a sidecar file. Thus the original file may be damaged, but a preview still visible.

A

Anonymous

I just ran into this issue with a "jpeg" that I downloaded from a web site. After opening in Preview and saving again, the extension changed to png - and problem solved!! The reason for the error was the file format didn't match the extension.

sharp_hands16B8

Community Expert

It could have some sort of weird issue. Try opening it in a browser to see if the JPEG shows up there. Then, right click and save it out. Another option is to place it in another program like Word, or PowerPoint. Then you can export it again.

Joely10623436

Community Expert

Can you open the File with «Preview» App on MacOS? Do you have the original file somewhere?

Doug A Roberts

Correct answer

Community Expert

Indesign doesn't open raster files, it displays a preview which might well be a sidecar file. Thus the original file may be damaged, but a preview still visible.

Monika Gause

Community Expert

If Photoshop can't open it then there's definitely something wrong with it.

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