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Inspiring
February 3, 2020
質問

Illustrator CC2020 multiple project tabs feature quits working randomly on macOS Catalina

  • February 3, 2020
  • 返信数 2.
  • 750 ビュー

I typically have 4-5 projects open at a time in tabs.  Randomly about every hour or so, Illustrator will lose use of this feature and I will only be able to view the project that I was viewing at the time.   Clicking on other tabs does nothing.  Only restarting Illustrator or dragging the tabs into their own windows rectifies the issue.  This is my second post because it's super frustrating.

I have tried:  Uninstalling/Reinstalling, deleting preferences.

 

Illustrator 24.0.3

Mac OS Catalina 10.15.2

iMac 4.2 ghz , 48g RAM, Radeon Pro 580 8 GB

 

 

{Renamed by MOD}

 

 

このトピックへの返信は締め切られました。

返信数 2

Srishti Bali
Community Manager
Community Manager
February 10, 2020

Hi Dean,

 

So sorry to hear about this. We are currently investigating this issue. I would request if you an share a few more details like:

  1. Screenshot of video of the the process.
  2. Screenshot of display settings (System Preferences> Displays).
  3. SPX file for system information.
    > Go to Apple Menu
    > About this Mac
    > System Report
    > Click Save in top menu
    > Save the SPX file with your name to Creative Cloud
    > Share the download link.

 

Regards,

Srishti

 

 

Ashutosh_Mishra
Inspiring
February 3, 2020

Hi Dean,

 

Thanks for reaching out. I'd recommend turning off the GPU Performance under Preferences > Performance.
Let us know if it helps you out.

 

Regards,

Ashutosh

Dean Rank作成者
Inspiring
February 3, 2020

Thank you Ashutosh,

 

I will try this a post my results.

 

Best,

 

Dean