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The Noob
The Noob
Participant
July 20, 2021
Question

Illustrator creating multiple .tmp & .bak files while working and saving a file on Windows machine

  • July 20, 2021
  • 2 replies
  • 3745 views

Possibly with the last update or possibly I changed something in the preferences, but now Illustrator is creating multiple tmp files and bak files when I'm working and saving files.  In a recent project I was creating 200+ files and now I have over 800+ tmp and bak files.  I've read several forums to go into preferences and uncheck Automatically Save Recover Data..., but it's still creating all these tmp files.  I'm tired of deleteing 10-20 tmp files every day.  Any suggestions?

 

 

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    2 replies

    H
    Hastika
    Participant
    November 15, 2022

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 21, 2022

    Hi @Hastika,

     

    Thanks for reaching out. This generally happens while working through the network drive/ server.

    Would you mind unchecking the following setting in app preferences and see if that helps:

    • Uncheck "Save in Background"
    • Uncheck "Export in Background"
    • Uncheck "Optimize File Open & Save Time on Slow Networks"

     

    Kindly update the discussion if you still need assistance with it. We'd be happy to help.

     

    Thanks,
    Anshul Saini

      D
      defaultf5ytl2d0ah2j
      Participant
      February 16, 2023

      I'm experiencing the same issue since an update over a month ago. I've tried unchecking all these settings in the file handling prefs, but no luck. The files are saved in a OneDrive network folder. I'm running Illustrator 27.2 64 bit on Windows 10 Enterprise, Version 21H2, 16GB RAM. HP Elitebook. AMD Ryzen 5 PRO 4650U with Radeon Graphics 2.10 GHz

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        July 23, 2021

        Hi there,

         

        Sorry about the trouble. Could you please share a few more details like:

          • OS and the exact version of Illustrator
          • Please share a sample document with us. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
          • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
          • When did this start happening? Are there any recent changes made to your system?
          • Do you have an Antivirus installed on your system? If yes, try creating an exception for Illustrator and see if that helps to resolve.
          • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
            Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.


        Moreover, it can be possible .bak files in your system are associated or default open with Adobe apps, as the Illustrator Auto Recovery feature doesn't create .bak files.

        We are here to help, just need more information.

         

        Thanks & Regards,
        Anshul Saini

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