Participating Frequently

Question

Illustrator CS4 error: Object label badly formatted?

Forum|Forum|16 years ago
September 10, 2009
15 replies
35779 views

has anyone received an error in illustrator CS4: Acrobat PDF File Format is having difficulties. Object label badly formatted? I am ON a mac and cannot open files after this error, help?

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dev39100080

Participant

I didn't do anything with my fonts before this error came up so I can't speak to that, but I was able to solve this problem by opening the file on a different computer, saving as a new file, and then transferring the new file back to my regular computer. In case this helps anyone at all.

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Anonymous

I downloaded the updates for Extensis. Opened an old version of my now corrupted doc from Time Machine. After 2 minutes working, Illustrator crashed. I think I am giving up on Extensis after YEARS as a user. Sad day indeed. But, I cannot loose client work or miss deadlines.

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TommyTwoBrains

Inspiring

Fonts cause more problems than anything else. Whatever font app you use, stuff breaks.

But full credit to Extensis for responding by fixing this issue and offering a service for retrieving broken files; and it's still not clear it was their fault! Being on the ball is all one can ask of a software company.

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Blaine Hayes

Participant

If you're experiencing this issue, I would highly suggest contacting Extensis tech support; In the past, like many others, I have looked for solutions on forums and boards such as this one with contacting tech support my last option. We were lucky to only have this issue affect 2 files. I contacted tech support and was asked to send the files. The files were fixed and sent back to me. Yes, they fixed the files for me, and it was done quickly and courteously. Thumbs up to extensis for dealing with this issue quickly and professionally-you've restored my faith in calling tech support.

BTW we are running non-intel macs with OS 10.5.8, Suitcase Fusion 2 13.2.0, since updated to 13.2.1.

K

KFarms808

Participating Frequently

I have spent some major quality time doing moderately complex projects in CS4 since the night they released the fix and am happy to report it has been solid as a rock. I also got an unsolicited email from Extensis support following up (I didn't even file a ticket with them), and offering to fix any files I had problems with before the patch.

The support and customer service has been impressive. Equally impressive is the fact that Extensis stepped up, took responsibility, actively pursued the issue and fixed it quickly.

In an age of completely useless customer support in every area, from software to online banking, it is refreshing to see some actual concern, accountability and response for a change. It is only a shame that this is unique and not the norm.

Thank you to the team at Extensis. No software will ever be perfect so the trust has to lie in the support of it.

They have certainly earned mine.

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TommyTwoBrains

Inspiring

THIS IS THE SOLUTION:

Copy the bad .ai file.

Open in a text editor - TextEdit in my case.

Open up another .ai file - that is not screwed up - in the same editor.

From this good file, copy from about the third line down:

"1 0 obj..."

...all the way down to...

"...2 0 obj"

Replace the equivalent section in the corrupt file with this text and save.

Close and it should now be okay and can be opened with Illustrator CS4.

I hope this helps.

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ecuadorian-in-chargeAuthor

Participating Frequently

also, noticed a few days ago APPLE has updates (security, itunes & quicktime), will this affect the suitcase2 update?

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ecuadorian-in-chargeAuthor

Participating Frequently

I also had these problems on MAC OS 10.5.8, not snow leopard (have heard good and bad snow leopard problems) and run a studio with both INTEL and POWER PC mac pro and G5s... I am confused as to the best way to update? (auto update from suitcase 2 OR download a zip file from the extensis website?) HELP?

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bdunzer

Participant

The best way to update at this moment in time is to download the installer from:

http://www.extensis.com/en/support/updates/SF2-13-2-1.jsp

Brad Dunzer

Web Marketing Manager

Extensis

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Pep_Badia

Participant

The solution:

http://www.up0.net/functions/message_view.html?mid=495189&mlid=17262&siteid=667101&uid=e3385c2e28

http://www.extensis.com/en/support/kb_article.jsp?articleNumber=3038&emc=el&m=495189&l=5&v=e3385c2e28

Saludos

C

Charles Whalley

Participating Frequently

Pep

This does not load using the auto-update!!!!!!

See my earlier message.

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Pep_Badia

Participant

certailny

download:

http://www.extensis.com/en/support/updates/SF2-13-2-1.jsp?emc=el&m=495189&l=7&v=e3385c2e28

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ecuadorian-in-chargeAuthor

Participating Frequently

Thanks Thomas for the explanation, that is also consistent (from what I remember) with my files that corrupted... Looking forward to the update and not switching to agent font pro... I have been a suitcase user since way back when... all i can say is Apple MacIntosh FX anyone?

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Anonymous

I updated Fusion 2 (Sept. 14, 2009) as well and having the same issue. Tried everything to restore but nothing seems to work. A quick temporary fix is to turn off auto-activation in both fusion 2 and illustrator CS4, this is working for now. A real pain having to activate fonts the old school way, but if it works until the software gods fix this mess I'll suffer through it.

Skullmaker

Inspiring

I keep wondering why CS3 does not have a problem with this issue. Is CS3 better than CS4 or its the Suitcase Fusion?

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Thomas Phinney

Inspiring

There are some differences in how Adobe Illustrator CS3 references/stores font information in its file, compared to CS4.

Regards,

T

Thomas Phinney

Inspiring

I can certainly undertand the frustration and anger being expressed here. Document corruption is one of the most serious things that can go wrong in one's workflow. It shouldn't happen in the first place, and when it does happen, it needs to be fixed, NOW!

Extensis takes this problem very seriously and is extremely concerned. I've reviewed the issue with tech support, with all the information we've collected to date, and Extensis has a number of people actively investigating it. It's premature for us to point the finger at anybody else (or vice versa) at this point.

We did encounter something like this in testing, but that problem was resolved prior to release, and we have not yet reproduced this situation with the shipping version of Suitcase Fusion 2 13.2. This suggests that there are some particular variables which need to be in place for this to occur. This issue needs to be addressed ASAP, and while it is of course our desire to figure it out (even if it turns out not to be our bug), we'll appreciate your help. We don't yet know what the cause is, or in whose court a fix might lie. For now, I encourage any Suitcase Fusion customer experiencing this issue to:

1) Check this page to see if there's been a solution or updated info: http://www.extensis.com/en/support/suitcase-fusion-2.jsp (look especially at the "Top Knowledge Base Articles" section). There's nothing on this issue here today, but since this forum post is going to be up indefinitely, I have to recommend checking!

2) If there's no new info, contact Extensis tech support and help us figure this out for everybody's benefit. You can use the online contact form at http://www.extensis.com/en/support/contact_prod_support.jsp, or call tech support at 1-503-274-7030.

When we have enough information to say something useful about what is (or is not) involved in causing the problem, we'll do so.

Until that level of information is available, I'm not sure comments based on older versions of the application, so vague as to be impossible to verify or rebut, they aren't much use to anybody. Suitcase Fusion 2 is based on an entirely new code base, rewritten from scratch, compared to Suitcase Fusion or any older versions of Suitcase. Any bugs one saw in those older products can't just be assumed to persist, so arguments which boil down to "some older versions sucked, so this does too" don't seem very reasonable.

Regards,

T

Thomas Phinney

Sr Product Manager

Font Solutions

Extensis, a division of Celartem, Inc.

K

KFarms808

Participating Frequently

Thank you, Thomas, for letting us know the company's position and course of action. I did notice that Adobe released an updated version of Acrobat Pro last night. They say it is for some security fixes, but who knows. I'm not techy enough to know much about the inner workings of the native pdf format Illustrator files use, but I can't help but wonder if they found a few bugs in the system as it relates to pdf and Acrobat's role in using that format on a computer.

If I get time, I may go do some testing with CS4 again now that I have installed the Acrobat Pro 9 update. Wouldn't it be great if they fixed it on their end?

Hey, I'm a dreamer....

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Wade_Zimmerman1

Inspiring

Well it is good to hear from Thomas Phinney once again. But I see it this way it is now up to Suitcase to prove itself. Font Agent Pro has been solid and though things can go wrong with FAP they are simple to fix.

Now Suitcase may have all knew code but that in itself does not mean it has resolved the problems and has been brought up to snuff.

I would still suspect suitcase with a problem like this.

That is the wa I see it I hope Suitcase does prove to be the old stable work horse it was but until it provesb i don't see it.

R

rob Frye

Participant

Got my file back!

I've bene working on a file all weekend. This morning was given the error "Object label badly formatted?" when trying to open in Illustrator CS4. I was able to open the file in Acrobat but unable to resave. Started to do some research and thought all was lost. Tried opening the file on other workstations with no luck. As a last resort, I gave it to our prepress department to see if they could process the file. They were able to open the file and print to pdf. At this point I extracted my critical data from the pdf and created a new Ai file. Seems most of the work was save.

Revelent System Specs.

Snow Leopard (OS X 10.6.1)

CS4 Illustator (14.0.0)

Suitcase Fusion 2 (13.2.0)

*** changing my font manager...

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Eye-T

Participating Frequently

Were you able to reclaim anything from outside the artboard/page borders?

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rob Frye

Participant

Sorry, should have mentioned...

I was unable to recover anything outside my artboard. Luckily in my case, I had just started cleaning up my files as the design was done and being prepped for press. I had just moved everything revelent onto the artboard.

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