After many, many months of being a reliable companion, one of our Illustrator CS5 installations has suddenly started closing itself immediately after opening. We've deleted preferences, uninstalled and reinstalled the software, deleted all but the system fonts, created a new user -- all to no avail.At this point, we know the following:It's not a font issue (all but system fonts have been deleted).It's not a preferences issue (software was uninstalled and all remaining folders were deleted).It's not a plug-ins issue (software makes it to the workspace before closing).The splash screen says "Tryout Version," even though it's the regular software.We have a similar problem with InDesign CS5, but the rest of the suite works perfectly.The weirdness is happening on a Dell XPS 420 quad core, running Windows 7 64-bit. Everything else on the box is stable and reliable, and has been so for some time. The video card is an older nVidia, with the latest version of driver software.Since this PC is our heavy production box, we're crippled without the software. We've run through just about everything in the knowledgebase and forums, so any fresh insights into what's going on are extremely welcome.

Participant

Question

Illustrator CS5 closes right after it opens

Forum|Forum|15 years ago
January 3, 2011
6 replies
47095 views

After many, many months of being a reliable companion, one of our Illustrator CS5 installations has suddenly started closing itself immediately after opening. We've deleted preferences, uninstalled and reinstalled the software, deleted all but the system fonts, created a new user -- all to no avail.

At this point, we know the following:

It's not a font issue (all but system fonts have been deleted).
It's not a preferences issue (software was uninstalled and all remaining folders were deleted).
It's not a plug-ins issue (software makes it to the workspace before closing).
The splash screen says "Tryout Version," even though it's the regular software.
We have a similar problem with InDesign CS5, but the rest of the suite works perfectly.

The weirdness is happening on a Dell XPS 420 quad core, running Windows 7 64-bit. Everything else on the box is stable and reliable, and has been so for some time. The video card is an older nVidia, with the latest version of driver software.

Since this PC is our heavy production box, we're crippled without the software. We've run through just about everything in the knowledgebase and forums, so any fresh insights into what's going on are extremely welcome.

This topic has been closed for replies.

R

Rajeeman

Participant

At your own discretion go to The Pirate Bay and type Adobe CS5 patch and the 1st link has a patched amtdll file torrent for illustrator CS5 or type in Google "Illustrator cs5 amtlib.dll" and the 5th link will bring you to the link I mentioned before. I scanned it with AVG anti-virus and Malwarebytes Anti-malware and it was clean. It fixed my illustrator CS5 problem.

But like I said...use the torrent at your own discretion.

S

slydawgg

Participant

I too have had this issue, and the links to the DLL file do not work (broken links)...

Has anybody else had any luck??

S

sk8rjess

Participant

I can confirm the post about the .dll file replacement works.

L

Lorne_Oliver

Participant

I tried the .dll download (after applying the 15.0.2 patch) but when I tried to open Illustrator, it said that that .dll file was incompatible with Windows. So, I am still stuck at the same issue: Illustrator opens and then shuts itself down after only a few seconds. Any other suggestions? I have run CCLeaner and other registry tools to see if there is a problem but nothing seems to be working. AFAIK this is the only Adobe program in the CS5 group that is giving me a problem.

T

Trackeditor

Participating Frequently

I also started having this problem yesterday too. I tried everything from deleting all my fonts except the standard ones, deleting preferences and re-installing but nothing seemed to work.

I fixed it though by doing the following:

1. Going here and downloading the "amtlib.dll.rar" file.

2. Extracting it to a folder on my HD.

3. Navigating to "C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows".

4. Copying (or cutting) and then pasting the "amtlib.dll" to the above folder overwriting the file that's there (you can back it up before hand if needed).

I could then startup Illustrator CS5 without any problems. So there seems to be a problem with the "amtlib.dll" file, I don't know whether certain fonts can corrupt it or not but this fixed it for me.

-Good Luck!!

Monika Gause

Community Expert

Have you read this:

http://kb2.adobe.com/cps/405/kb405970.html

and this:

http://forums.adobe.com/message/2945747?tstart=0

J

jld0077Author

Participant

Yep -- gone through them both. Will let you know if the clean script helps.

W

Wade_Zimmerman1

Inspiring

You did repair the permissions? Is that correct?

Jacob Bugge

Community Expert

jld,

The Tryout Version parts sounds particularly ominous.

Just to rule out an improbable possibility: does it also happen when you run no other applications at all, including antivirus applications and other similarly inconspicuous applications?

J

jld0077Author

Participant

Yes -- same behavior if I boot into Safe Mode, with nothing running. What I haven't done is run the clean script -- didn't know it existed. Will try that next.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded