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jonasp42062849
Inspiring
October 11, 2018
Answered

Illustrator CS6 checking for CC license. Why?

  • October 11, 2018
  • 3 replies
  • 2428 views

I run a bunch of diffenrent versions of adobe programs on my mac (mac OS Mojave).

After uprading the OS, I'm trying to open Illustrator CS6 but it's checking for a license of Illustrator CC (which I don't have licended atm). Which basicly means, I can't use my tools.

Why is it doing this and how do I fix it?

Thanks in advance.

    This topic has been closed for replies.
    Correct answer jonasp42062849

    As it turns out, I had the exact same issue on my older machine running an older version of Mac OS.

    Tried some of the tips, but nothing worked as intended.

    In the end, uninstalling and reinstalling Illustrator with the license key did the trick. Program seems to be working now on both machines under Mojave and El Capitan. This was NOT a compatibility issue, but some problem with the Creative Cloud after the license for the newer product expired.

    3 replies

    J
    jonasp42062849AuthorCorrect answer
    Inspiring
    October 24, 2018

    As it turns out, I had the exact same issue on my older machine running an older version of Mac OS.

    Tried some of the tips, but nothing worked as intended.

    In the end, uninstalling and reinstalling Illustrator with the license key did the trick. Program seems to be working now on both machines under Mojave and El Capitan. This was NOT a compatibility issue, but some problem with the Creative Cloud after the license for the newer product expired.

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    October 11, 2018

    It does sound like it could be a Mojave issue, but I did find this older post Adobe CS6 keeps asking for registration and wondered if you have at some point installed a newer version, maybe a trial, of any other Adobe software. If so, you could try the Creative Cloud Cleaner Tool recommended from that post.

    T
    Test Screen Name
    Legend
    October 11, 2018

    You expect CS6 to still work on mojave?

    J
    jonasp42062849Author
    Inspiring
    October 11, 2018

    That's not really the point, is it?

    Photoshop and Indesign are working just fine. And I can't tell if Illutrator is working or not, when it's trying to check the license for the wrong version.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 11, 2018

    jonasp42062849  schrieb

    That's not really the point, is it?

    Illustrator CS6 has caused issues in High Sierra and Sierra. The system specs list 10.9 as the highest compatible system. So yes, Mojave is the point.

    Here is the FAQ for the current version and Mojave. Maybe it solves your issue: Known issues - Running Illustrator CC on macOS 10.14 Mojave

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