Skip to main content
deepikas71655535
deepikas71655535
Participant
October 27, 2017
Question

Illustrator CS6 doesn't open and Illustrator CC trial version doesn't install in High Sierra

  • October 27, 2017
  • 1 reply
  • 2103 views

Hi,

I have preinstalled licensed version of CS6, and it was working perfectly fine until I updated my OSx to High Sierra. Since I need illustrator urgently for my work, I tried to install a trial version of Illustrator CC to check if that works well on High Sierra before going for the purchase. Unfortunately, I am unable to install it via Adobe creative cloud since it doesn't show any tab for apps, and when I try to update it, its update is not finishing even in 1-2 hr. When I tried to download illustrator CC installation file and tried to install it on my computer, after two clicks on installation file it asks for open permission and after granting that permission it stops installation before even starting.

I would be very grateful if you could help me with this issue as soon as possible.

Thank you.

This topic has been closed for replies.

1 reply

Colin Holgate
Colin Holgate
Inspiring
October 27, 2017

I just install Illustrator CS6 from the Creative Cloud menu, and it open ok in High Sierra. There is a cleaner tool that can remove any leftover bits from a previous uninstall. Here's a page that describes how to download and use it:

Use the Creative Cloud Cleaner Tool to solve installation problems

Make sure not to use the Clean All option, that would remove all Adobe apps.

Also, make sure you're using the latest Creative Cloud desktop app:

Download Creative Cloud desktop app

deepikas71655535
deepikas71655535Author
Participant
October 27, 2017

Hi Colin,

Thank you for prompt response. Is there any other way to resolve the issue instead of uninstalling all the files. Can I use my currently installed CS6 by resolving the following error.

Thank you.

Colin Holgate
Colin Holgate
Inspiring
October 27, 2017

That dialog gives me another idea. You could reset the preferences. Hold down the option, command, and shift keys, immediately after double clicking Illustrator to open it. You can release the keys once the splash screen is showing. That will reset the preferences to the default state, which may solve the issue.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices