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Illustrator CS6 doesn't start up

Forum|Forum|5 years ago
July 25, 2020
1 reply
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Suddenly my Illustrator CS6 doesn't start/open anymore. I get a popup : "Could not complete the requested operation.". I removed the prog and reinstalled it, but in vain. It is CS6 Design & Web Premium and is registered 2012-06-04. Working on Windows 10 64.

How can I solve this please ?

Bug

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Correct answer Monika Gause

Thanks, but it doesn't seems to resolve it.

There is something you could try in the last post on this page:

https://community.adobe.com/t5/download-install/adobe-cs6-compatible-with-windows-10/m-p/10886298?page=1

(it also tells you why CS6 is no longer compatible)

Community Expert

Community Expert

CS6 is no longer (fully) compatible with Windows 10.

Any Windows update can ruin it. Sometimes the next Windows update lets it run again.

If you haven't already, try and reset the preferences.

Fritz StickersAuthor

Participant

Thanks.

If you haven't already, try and reset the preferences.

How do I do that without opening Illustrator ?

Community Expert

Community Expert

You could rename the folder as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html