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A
Anonymous
August 1, 2017
Question

Illustrator CS6 Error Code 1

  • August 1, 2017
  • 2 replies
  • 3171 views

I recently purchased Illustrator CS6 from an authorized re-seller. It would work for a day, and then I'd get error code 1. That code says to un-install and re-install the product, which is what I did. Every day. Now, I have received a message that my serial number has been flagged as being pirated. I assume because I kept using it over and over again, but I find that odd because when I re-installed I always used my Adobe ID.

So, now what do I do? I don't need all the bells and whistles (or expense) of the CC version. Illustrator CS6 is plenty for me, but if I keep getting error code 1 then what is the solution?

This topic has been closed for replies.

2 replies

W
wontar81605326
Participant
August 3, 2017

Interesting. Do you both think that the error code 1 is caused by the pirated serial number? I mean, if the serial was bad, it shouldn't have let debm keep using it over and over, right? The error code is what made her have to uninstall/reinstall, because that's what it says to do. A quick google shows that debm isn't alone in getting that code, and that the solution is to either uninstall/reinstall or do a clean install of the OS.

I'm sorry I don't have a solution, but if I'm reading this right then the error made the problem. If debm had to uninstall/reinstall a bunch of times, I wouldn't be surprised if that is what flagged the serial as bad.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 3, 2017

Since September 2015 you could only buy CS6 by calling a specific telephone number at Adobe. Since January 2017 you could not buy it anymore. It was just impossible to buy it from a reseller "recently".

The thread opener has to contact customer support in order to fix this. This cannot be solved by resetting something or by deleting some files and then installing again.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 1, 2017

An authorized reseller couldn't have sold you this product only recently. It's been out of stock for at least two years.

So most likely someone has sold you fraud software.

Perhaps you could contact Adobe support in order to know for sure.

A
Anonymous
August 1, 2017

I did not buy the software. I purchased a serial number. The software came straight from Adobe, as I downloaded the installer files and ran them. The error code 1 is the issue, I feel.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 1, 2017

That serial number might also be a fraud.

If you are 100% certain that everything is legal, then please refer to this thread: Pirate software alerts ever 15 minutes.

Maybe some of the tipps in there help.

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