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sarahc106
Participant
January 2, 2013
Question

illustrator cs6 "not responding"

  • January 2, 2013
  • 2 replies
  • 18507 views

When I try and open a file in illustrator or photoshop CS6 (cloud version) it just says "not responding", help!

    This topic has been closed for replies.

    2 replies

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    stephenp4357715
    Participant
    October 29, 2016

    did anyone find a solution to illustrator constantly going into not responding mode........

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    November 2, 2016

    Moving to correct forum space.

    Regards

    Rajashree

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    January 11, 2013

    Hi Sarahc106,

    Try opening a file from the desktop or a different location. Does it happen when you create a new file from scratch? Has it worked before? Are you on a Windows or Mac computer?

    You might also test if the same behavior occurs from a new user account with Administrative rights

    Windows 7  - http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

    Windows 8  - http://windows.microsoft.com/en-IN/windows-8/create-user-account

    10.7  -http://support.apple.com/kb/PH4600

    10.8 - http://support.apple.com/kb/PH11468

    -Dave

    T
    tbbjr
    Participant
    March 11, 2013

    I am having the same issue. Adobe Illustrator starts fine but when I try to create or open any file it hangs and then goes to Not Responding when Photoshop is running.

    I noticed this issue while photoshop was running and trying to open or create new files in Illustrtaor.

    I am using Creative Cloud and all apps are up to date

    I am running Mac OS 10.8.2 with 12GB RAM on an i7 iMac - System showing 6GB of Free memory through out this process...

    1st Process:

    I quit all aplications and opened Activity Monitor to see exactly when Illustrator would go to "Not Responding"

    Again, Illustrator opened quickly and with out issue.

    I created a new file from template and that worked with out issue.

    I closed that file and opened a file I had created previosly and after waiting a bit it opened and the app went to Not Responding at the same time.

    Then Illustrator went back to oporating normally.

    2nd Process:

    I quit Illustrator and opened Photoshop and tried again.

    I opened Illustrator with out issue.

    I tried to create a new file. Then Illustrator died again (Not Responding)

    3rd Process:

    I Force Quit Illustrator and opened it again - Opened fine.

    I created a new file from template - once again no issue.

    I then opened the file I had created earlier - no issue.

    I created a new file - no issue.

    Closed all and quit Illustrator.

    4th Process:

    Re-Opened Illustrator (photoshop still running)

    went to File > New and got (Not Responding)

    So it appears that as long as I start with a template I can then create and open existing files. I have always worked in both apps and never had to quit one to be in the other or start from a template in order to open an existing file. Please advise.

    N
    NP_03
    Participating Frequently
    April 15, 2013

    Same issues here. Illustrator was working fine and then started the "not respoding" issue. I'm unable to start illustrator and run file new. If I get lucky I can open a small file that I've added to my desktop but file new is a 50/50 shot even after a file is already open.

    Is there any moment on this? I'm also still having CCC issues and there is the odd disapearing mouse cursor in Photoshop. I would like to see some more activy on these issues. I am paying Adobe monthley to use "working" software.

    Running Mac OSX 10.8.3

    Please help.

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