Participant

Question

Illustrator Error "Photoshop File could not be Saved" upon exporting file

Forum|Forum|5 years ago
January 21, 2021
3 replies
5505 views

Having a problem exporting AI files out to Photoshop... was fine until recent update it now won't let me export the Illustrator file out as PSD no matter what DPI I put it as... I haven't changed any preferences or settings

I've been importing from Illustrator Draw, editing in Illustrator and then exporting as PSD to Photoshop for the last 12 months no problem until today

now I am getting an error message "Photoshop File could not be saved"!

I've reinstalled Illustrator twice now, changed the folder, checked the settings (I've not changed the settings in the last two days since I last successfully exported it out as PSD file) and nothing I do means I can export the files out anymore

Windows 10 PC based laptop 16gb ram - Ryzen 7 cpu -2gb Radeon X Vega GPU

Illustrator version 25.1

Photoshop version 22.1.1

fully up to date

Help Please!!!

Import and export

This topic has been closed for replies.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Does it happen with a specific file?

Would it be possible for you to share a sample file with us? You may upload the file on Creative Cloud(or any cloud storage you prefer) & share the link with us.

This'll help us look into it better & assist you accordingly.

Regards,

Ashutosh

M

madisong55215158

Participant

I am having the same issue. I am trying to export this file as a psd so that I can make a frame animation out of it in photoshop. I have done it plenty of times before and have never had the "this file cannot be saved as a photoshop file" error pop up. Both Ai and Ps are up to date.

Here is the link to the Ai file:

https://shared-assets.adobe.com/link/300d72ec-e5fe-4d01-7820-660bacd30b47

Thank you in advance!

Ton Frederiks

Community Expert

Looks like your file is a little complicated with the amount of pattern brushes used.

You could try to rasterize the individual elements in Illustrator to make them less complex.

Monika Gause

Community Expert

What happens when you turn off "Export in Background" in the preferences?

D

default547kxqmzozszAuthor

Participant

just to clarify.... when i say I have "changed folder(s)" - to iterate I've tried changing the folders when saving the AI and PSD files (to ensure they are not in the same folder) - I have not changed the folders where the program files are installed

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