Illustrator GPU Performance (bad) (CC 2017)

Hey Legalease-

Thanks for your post, it is tremendously helpful to see people who are seeing what I am!

I have a couple things to add to this post.

One, the issue you are describing was not my top priority when I started my other thread and added to this one HOWEVER, after I have replaced my cheap drawing tablet with the new wacom Cintiq 4K the issue you described happens to me with Illustrator and InDesign. When I try to copy an object using the "Alt" shortcut for some reason everything comes to a crawl and the computer needs significant amount of time to process and this simple action, regardless of the complexity of the object. And I can confirm your findings that the GPU acceleration plays a huger role. Without it on, everything is groovy. Except for the fact that I paid a ton of money to get a really nice GPU  for work in my primary money-making program (Illustrator) and I can't use it. Sarcasm aside this is a real issue that Adobe and Nvidia are seeming to fail on figuring out. I sincerely hope this changes.

Two, my original problem was treated very seriously and professionally from Adobe to begin with. My case was elevated three times, I had many screen-share sessions, I shared files, those files were evaluated (more on this below). Then I had my last screen-share conclusive experience and it was.... drum roll.... incredibly disappointing.

During my second screen-share I spent around 2 hours with an Adobe staff member who extremely knowledgeable. He truly worked off the previous staff person's attempts and did not try to tell me to reset setting and delete preference folders. We went deep into Windows settings and Illustrator setting to try to figure out what was causing these slowdowns. At the end of our meeting we had confidently pinpointed that this problem was somehow linked to the 4K screen and potentially the NVIDIA GPU. At that point he could no longer suggest solutions and elevated my case. He gathered the problem files so they can be evaluated and we parted ways. AAA+ call. This is how you get stuff done.

I expected the same level of professionalism and expertise from the next call which was an ever more "elevated" screen-share call.

And unfortunately it was a huge let down. The person clearly was not up to date with what was going on with my case. She did not read or maybe have access to any of the notes of the things tried in my previous call. She did no complex troubleshooting or asking me any questions. She went back to reset my preferences!!!!  When I asked her what was the conclusion on the the files I submitted she had no idea what I was talking about and asked me to resubmit all my files. The someone in the background told her that they were just too complex. And that was it. That was the conclusion. It was just too complex. At this point I knew I Was not going to get more from her, I thanked her for her time but told her how disappointed I was that this was the official conclusion! I was blown away.

The file were discussing contained one logo with a vector halftone pattern. Yes, the pattern used was complex BUT I have made so many more illustrations and elements that have been much more complex than this single-logo file! So to hear that this problem is because complexity is nothing else just seems like the easy way out to get rid of a pesky customer (Me!!) And what about all the vector artists that create insanely complex drawings day in and day out? I just can't believe that this was the answer.

Long story short.... this was the official answer from Adobe and my case is closed. Huge bummer, very disappointed.

I hope that you can get some answers and if so I would love to hear your experience. Good luck!

Interestingly enough on my i7 with 32GB 3200DDR4, and GTX1070 Illustrator is a hog with GPU preview. Works okay without GPU preview.

I don't have this issue at all on my iMac, GPU preview speeds it up considerably over just the i7.

It's an issue on Widnows it seems, not OS X.

Hi! Do you solve the problem? Now Im using a Quadro K1100m / i7-4712hq. It feel quite lag when a lots illustration. I plan update a desktop with GTX1080, I don't hope it still lag when updated 

Keep in mind the GTX 970 had a "false ram" advertised. Meaning the 4 gigs in it was actually 3.5 and the last .5 gigs acted strange, effecting game performance. I wouldn't be surprised if it effected illustrator performance as well.

I bought a GTX 1070, haven't had that problem since. Illustrator performance is still trash in terms of illustrator just being illustrator, but haven't had any problems with GPU performance.

If you can't change out your graphics card, I would suggest reinstalling windows and doing a clean install of everything. That could help. Its extreme but it usually solves most problems.

wow, im with you guys, i cant believe this hasnt been addressed by Adobe.

Im running a Dell 32 inch widescreen on an Nvidia 750 card and it is terrible on illustrator, fine on Adobe,

however, if i switch over to my old 26inch dell screen it runs fine, and if i run it from my laptop onto my dell 32inch widescreen it runs fine. im completely confused. does anyone have any insite to this. im not very techno so im not sure whats happening. My pc is extremely well speced so i dont suspect its that.

I use the same cards, and the slow-downs are really, really bad. They affect other software like Photoshop, too. Illustrator CRITICAL Nvidia card bug suggests it might be something to do with the menus.

The official Adobe take on it is the usual, delete preferences, OOBE files, uninstall, clean, reinstall, disable plugins, etc. I wonder if anybody is actually looking into this. I am not asking for a time-table, I would just like to know, whether Adobe is aware of the problem and doing something about it, or if I should better switch to Affinity Designer. Which runs like a video game with my hardware, I might add. I have never used any vector app that smooth. And that is still in beta. Compared to 250$ for a new AMD setup, 50$ for a perpetual license seem to be the better solution.