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Illustrator randomly changing my file's colours while file is open.

New Here ,
Sep 20, 2018

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Hey everyone, I've been having this problem for a while now that I cannot find any information online about it.

For some reason Illustrator will change the colours of an opened file at some random point while I have the file open and everything within the file will look like it's washed out or has some sort of grey overlay over it. Sometimes it'll only do it once a week or so, and sometimes the colour change is not as bad as other times, but it's still brutally annoying when I'm trying to export a file for a client. It's not just the swatches either, photos will become washed out as well.

It isn't an RGB vs CMYK file issue as that setting never changes, this is happening while I'm in the middle of editing the file, adding text, drawing a box etc. I mostly am working on RGB files, and the file will never change from RGB.

Illustrator will say the colour values are identical after the colour change but they obviously are not. When I do change the colour mode over the file ends up looking even more grey and washed out than before. The file will fix itself once I close out of the file, shut down Illustrator and open it back up again, but I don't want to have to do this every single time it happens, as I can't predict when it does.

At first I thought it might just be my display glitching out, but if save the file as a PDF while the colours are washed out, it will appear like that in the PDF, and will stay that way permanently. If I reopen and export the AI file to a PDF when the colours are normal then the PDF will have the normal colours. But illustrator says they are using the exact same colours and colourmodes, I've added a comparison photo in this discussion. You'll notice the colours are way less saturated in the pizza, and when using the eyedropper tool in photoshop, the green and black text show up as slightly different values.

Colour Error Comparison.jpg

Does anyone know what is causing this issue? or why? and how to fix it?

Thanks,

Justin

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Illustrator randomly changing my file's colours while file is open.

New Here ,
Sep 20, 2018

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Hey everyone, I've been having this problem for a while now that I cannot find any information online about it.

For some reason Illustrator will change the colours of an opened file at some random point while I have the file open and everything within the file will look like it's washed out or has some sort of grey overlay over it. Sometimes it'll only do it once a week or so, and sometimes the colour change is not as bad as other times, but it's still brutally annoying when I'm trying to export a file for a client. It's not just the swatches either, photos will become washed out as well.

It isn't an RGB vs CMYK file issue as that setting never changes, this is happening while I'm in the middle of editing the file, adding text, drawing a box etc. I mostly am working on RGB files, and the file will never change from RGB.

Illustrator will say the colour values are identical after the colour change but they obviously are not. When I do change the colour mode over the file ends up looking even more grey and washed out than before. The file will fix itself once I close out of the file, shut down Illustrator and open it back up again, but I don't want to have to do this every single time it happens, as I can't predict when it does.

At first I thought it might just be my display glitching out, but if save the file as a PDF while the colours are washed out, it will appear like that in the PDF, and will stay that way permanently. If I reopen and export the AI file to a PDF when the colours are normal then the PDF will have the normal colours. But illustrator says they are using the exact same colours and colourmodes, I've added a comparison photo in this discussion. You'll notice the colours are way less saturated in the pizza, and when using the eyedropper tool in photoshop, the green and black text show up as slightly different values.

Colour Error Comparison.jpg

Does anyone know what is causing this issue? or why? and how to fix it?

Thanks,

Justin

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Sep 20, 2018 0
Adobe Community Professional ,
Sep 22, 2018

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This is a strange one! I can imagine there's be a weird glitch in your graphics card, or somehow, Proof view is being enabled (no clue how it'd do that itself), but that would explain how the colors read one way and view another way, weird as it is.

As for the pdf SHOWING the change... let me ask - which PDF export setting are you using? Have you checked to see if maybe IT got changed to maybe convert to CMYK?

Just spitballing here, since I see nobody else thought of any other ideas.... 

Maybe some more info on your OS, machine, Illustrator version'd help us answer?

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Sep 22, 2018 0
New Here ,
Sep 22, 2018

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What i would do is just resave the Ai file as a PDF, which keeps the PDF as in RGB format. Doing that exact same process when the colours aren't messed up produces them correctly, and when they do get messed up and look washed out the PDF will save and look washed out as well. It's very strange.

I use a Dell XPS 15 9560 with the 4k screen. So it's running on windows and I have the most recent version of illustrator updated.

I was wondering if it was a graphics card glitch as well, but why would it keep those strange colours if i save the file as a PDF when the colours are messed up? Really odd. Plus I can have multiple files open in illustrator and it can happen to one, but not the others that are also open.

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Sep 22, 2018 0
Adobe Community Professional ,
Sep 23, 2018

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This sounds like it may be that you Illustrator has corrupted and it may be a good idea to trash your preferences and see if the program works correctly once it has been reset to its defaults.

To trash preferences on a PC:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Sep 23, 2018 1
New Here ,
Jul 07, 2020

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Ive been having a similar issue using the latest two illustrators versions on a macbook pro.

Color values shift on there own.  Been a real pain having to double check everything before sending out files.

I have reinstalled ai twice now and I keep having this issue.

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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"Ive been having a similar issue using the latest two illustrators versions on a macbook pro."

 

Please tell us about your file.

The color mode, how you assign color, how you determine that it has in fact changed, how your color management is set up, if color proof is running and when you notice that it's changing.

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Jul 07, 2020 0
New Here ,
Jul 08, 2020

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I created a swatch folder of the exact RGB file. While I am continuously working in the RGB color mode. I am working with photography in some of the layouts but have noticed the color change when I am not using imagery as well. Please let me know if there are any changes I can try. Thank you for the help. Regards

 

Screen Shot 2020-07-08 at 9.11.40 AM.png

Screen Shot 2020-07-08 at 9.24.28 AM.png

Screen Shot 2020-07-08 at 10.00.32 AM.png

   

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Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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Picking up color from placed (linked) images is not a good idea and will more often than not lead to unpredictable results.

Do you apply color from swatches? Or do you pick them up with the eyedropper?

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Jul 08, 2020 0
New Here ,
Jul 08, 2020

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Screen Shot 2020-07-08 at 12.07.36 PM.png

 

I have been using color that I saved a profile for.

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Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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So you apply it by clicking on that swatch in that color group?

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Jul 08, 2020 0
New Here ,
Jul 08, 2020

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Yes. thats normally how i do it. Then I start to notice that color dull like the blue did up top. And i have to select all of the dull colors and click the swatch again.

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Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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Do you have the color proof turned on? Because it would simulate a printed version.

 

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Jul 08, 2020 0
New Here ,
Jul 09, 2020

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It was on. maybe thats the ticket. Thank you for the leads.

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Jul 09, 2020 0
New Here ,
Jul 20, 2020

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This problem is continueing for me.

Really frustrating to have to double check every single color everytime i save.

Any other leads on this?

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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I still don't understand when the color does change. So if you leave the file open for a couple hours without touching it the color changes on its own?

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Jul 20, 2020 0
New Here ,
Jul 20, 2020

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Exaclty.

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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Did you report this on http://illustrator.uservoice.com?

Can you also contact Customer Care? https://helpx.adobe.com/contact.html

Someone will need to log in to your system. And you might probably need a color management expert to check your system. You should look for one in your area.

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Jul 20, 2020 0
New Here ,
Jul 23, 2020

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I'm having the same issue and I'm using a mac. Did you figure it out?

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Jul 23, 2020 0
New Here ,
Jul 23, 2020

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I have not found a solusion. Out of the office for a week. Hope to figure it out before I head back. Will keep you posted.

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Jul 23, 2020 0
New Here ,
Aug 20, 2020

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I've also had this same exact problem for months now. It seems to be in more resource heavy instances. It's an absolutely infuriating problem to have. 

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Aug 20, 2020 0
New Here ,
Aug 24, 2020

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Yeah. Thats usually how i work too. lots of artboards sometimes lotta images sometime just vector. Its annoying as hell having to double check every color before exporting each time. Just started happening in the fall for me. Havnt found a lead that fixes. This seems to happen to a few folks

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Aug 24, 2020 0
Adobe Community Professional ,
Aug 24, 2020

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Is your color manageemnt set up correctly?

Is your softproof not set to your monitor RGB?

 

You can always contact customer care, so that they login to your system: https://helpx.adobe.com/contact.html

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Aug 24, 2020 0
Adobe Community Professional ,
Sep 22, 2018

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What operating system and what version of Illustrator are you using?

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Sep 22, 2018 0
New Here ,
Sep 22, 2018

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I'm using windows 10 and the most recent update for illustrator.

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Sep 22, 2018 0