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Illustrator takes forever to save files

Community Beginner ,
Sep 30, 2019

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I've noticed in the last updates, especially the very last one, that Illustrator is getting slower and slower to save files.

For example right now I am working on a 29Mb file containing mostly vectors and it takes 2-3 minutes every time I hit CTRL+S.

My setup is widely overpowered for 2D applications so I believe that's not the issue.

 

Anyone else experiencing this? Suggestions?

 

Thanks! 🙂

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Illustrator takes forever to save files

Community Beginner ,
Sep 30, 2019

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I've noticed in the last updates, especially the very last one, that Illustrator is getting slower and slower to save files.

For example right now I am working on a 29Mb file containing mostly vectors and it takes 2-3 minutes every time I hit CTRL+S.

My setup is widely overpowered for 2D applications so I believe that's not the issue.

 

Anyone else experiencing this? Suggestions?

 

Thanks! 🙂

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Sep 30, 2019 0
Adobe Community Professional ,
Sep 30, 2019

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Which system? Exactly where do you save your files?

What exactly is in your file? Mostly vectors is a bit ... vague. Effects? patterns? clipping masks? transparency?

Which options for the file? Did you save with "PDF compatibility"?

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Sep 30, 2019 0
Community Beginner ,
Sep 30, 2019

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Hi, thanks for the quick response.

Working on local, so saving direclty on my PC.

System is Windows 10 Pro.

Hardware is:

Intel i9-9900k

nVidia RTX 2080

64 GB DDR 4 Ram

Working on dual SDD, nVme PCI + Sata SSD.

 

The file is I mentioned is a map made just by vectors, so comprehends hundreds layers, groups, masks etc.

No gradients are used, just plain colors on levels. I am just saving the .AI file, not exporting or anything else.

 

The point is I've been working on such files since a while with the same setup and I'm experiencing sensible slowing down of the process.

 

Also yes, saving .AI with PDF compatibility and compression (I use to import the artwork into an indesign document).

Removing PDF compatibility and compressions surely speeds up the process but it used to be much faster in the past even with two options selected.



Thank you!

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Sep 30, 2019 0
Adobe Community Professional ,
Sep 30, 2019

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When was the last time you used "Save as"? You have to do that from time to time in order to optimize the file structure.

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Sep 30, 2019 0
Community Beginner ,
Sep 30, 2019

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Ok that actually helped a bit. I created the file before last update and restarted working on it this morning. Still can't understand why is so slow...

I saved a copy of the file without PDF compatibility and compression and was obviously faster. Tried to export a .tiff from it and I had to leave the PC working 10 minutes till I decided to cancel.

Saved another copy WITH PDF compatibility and compression, exported .tiff much faster.

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Sep 30, 2019 0
Adobe Community Professional ,
Sep 30, 2019

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29mb for an all vector file is large. You must not know baout turning off PDF compatible. Do a saves as, save over the smae file and use these settings. This will help

 

Screen Shot 2019-09-30 at 9.21.07 AM.png

 

You may additionally have techncial issues such as your OS being comprimised by spyware, which more often happens on windows, or on the mac if you click on a fake install for flash update that takes you to a non abode site using the Adobe logo. Need mroe info to help you with that.

 

 

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Sep 30, 2019 0
Community Beginner ,
Sep 30, 2019

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Yes I'm aware that removing "PDF Compatibile File" and "Use Compression" speeds up the process but the point is I never needed to do so and I don't understand why files that I used to handle with ease became suddenly hard to save.

I hardly doubt I have any spyware/malware since I use a full paid antivirus and performs scans regularly (Kaspersky Total Security). However I'll doublecheck that just in case...

 

Thanks!

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Sep 30, 2019 0
Community Beginner ,
Jul 24, 2020

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did you find a solution? im having the same issue with a new build pc. its a 3950x 16core 3.5ghz, with 64gb ram, 8gb 2080 super GPU and gen4 2tb M.2.... its slower at making pdfs than a 2017 macbook pro (4 core 2.9ghz, 16gb ram, 4gb radeon 560 gpu), which is one of the reasons i built the new computer in the first place as the mac was taking too long.

 

ive had adobe helpdesk people remote into the machine on 3 occasions with no sucess, all they could summarise is that its an efficiency issue as they tried all their usual fixes, so illustrator is basically only using 10% of the processing power of the new computer. but they had no solution.

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Jul 24, 2020 1
Adobe Community Professional ,
Jul 24, 2020

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Is a printer connected, set up as the default printer and turned on? Printer driver up to date?

 

Also: exactly where do you save files?

Is background save turned on?

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Jul 24, 2020 0
Community Beginner ,
Oct 13, 2020

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Hi Monika, Sorry im only just seeing you replied. I gave up and left it for a while!

 

it has a working printer attached, When adobe help people remote accessed onto the machine they tried everything. with and without the printer, saving is to the desktop.

 

we've tried it will all combinations of background save on and off. gpu performance etc... after 3 sessions and countless hours they just shrugged and said they couldnt fix it.

 

having looked further i do have a lot of 'Adobe CEP HTML Engine' processes running, although not maxing out the processor Task Manager does point towards those being responsible for Illustrator becoming unresponsive, so im going to try again with Adobe help and see if they can do anything with that in mind.

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Oct 13, 2020 0
Adobe Community Professional ,
Oct 14, 2020

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What about filenames? Too long? Special characters in them?

Linked files in your files?

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Oct 14, 2020 1
dan0 LATEST
Community Beginner ,
Oct 16, 2020

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the file name is nothing unusual. It does have some fairly large links in the file, but this is what i do for a job, the same file on different computers does not have an issue (both Mac and PC). 

 

i provided a collected file to the Adobe help team, but i know that isnt the issue otherwise it would also be a problem on other computers which it is not. 

 

after 4 sessions with Adobe help remote accessing the machine and trying everything, the only solution i have is to re-install the OS and try again, run an OSX virtual machine, or sell a perfectly good computer.

 

From my own investigation the Adobe CEP HTML Engine.exe is what is causing the problem. we tried the fix to that in the last session, but all that has done is made illustrator throw an error when opening and run even slower.

 

illustrator CEPHtmlEngine issue.jpg

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Oct 16, 2020 1