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Participant
December 13, 2016
Answered

Illustrator thinks font is missing, but no other application does

  • December 13, 2016
  • 1 reply
  • 11944 views

I have a file from a few months ago that I would like to update. When I open it in Illustrator, I get a dialog box telling me that the font it uses—Myriad Pro Bold—is missing. Yet it isn't, and no application besides Illustrator seems to think that it is missing.

  • I have looked in Font Book, and Myriad Pro Bold is listed as installed and active. It's an OTF file.
  • InDesign can see and use Myriad Pro Bold just fine.
  • Illustrator can see and use every other weight in the Myriad Pro family. Only Bold has the little 'missing' diamond next to it.
    • When I create a new document entirely, Bold is simply missing from the list of options.
  • I was given the option in the dialog to sync the font from Typekit. I tried this, and Typekit came back with the error that the font is already installed.
  • I'm on Mac OS X El Capitan (10.11.6) and using the most up-to-date version of Illustrator CC 2017.
  • I have tried: closing the file and re-opening it; closing Illustrator and re-opening it; restarting my computer.

What is happening and how can I fix it? Or, if not fixable, how can I work around it?

Thanks.

This topic has been closed for replies.
Correct answer mollybd

I suggest uninstalling the font from your computer and clearing your font cache.

On a Mac, use the instructions in item 6 from this page: Troubleshoot fonts in Adobe applications | Mac OS X

Let me know if this helps.

Best regards,

Molly

1 reply

mollybd
mollybdCorrect answer
Participating Frequently
December 14, 2016

I suggest uninstalling the font from your computer and clearing your font cache.

On a Mac, use the instructions in item 6 from this page: Troubleshoot fonts in Adobe applications | Mac OS X

Let me know if this helps.

Best regards,

Molly

Participant
December 14, 2016

It worked! Thank you.