Illustrator Tools Missing-No 3 dots

[S_McL]

Hi All, 

I have a student who has no shape or line tools within his toolbar in Illustrator CS6.  It's like they disappeared but he stated that he hasn't seen them there yet.  I looked online and everyone says to find the remainder of the tools by clicking the 3 dots at the bottom of the toolbar.  Unfortunately, that option is not there.  We have gone to be sure the toolbar is on essentials and reset the essentials.  I have also reset the preferences by holding down Ctrl, Alt, and Shift when Illustrator begins.  Does anyone have any advice?

[michelew83603738]

The 3 dots were introduced in the CC version of Illustrator, so he wouldn't be able to find it in CS6. Were the tools ever there?

[Anna Lander]

Show please a screenshot. CS6 was quite long ago, so now it's a bit difficult to remember that Tools panel structure. And yes, CS6 did not have "..." button, panel was not customizing.

[Zoe Dierckx]

I am struggling with the same problem and I can't seem to find a solution. I am working with a newer version of Ai so that does not seem to be the problem. Also tried to reset the essentials.

[Ton Frederiks]

Voorkeuren herstellen?

https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/td-p/10602277?page=1