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Matthew David King
Inspiring
October 2, 2018
Answered

Insufficient memory was available to complete the operation.

  • October 2, 2018
  • 2 replies
  • 9441 views

Updated to Mac OS Mojave today.

I'm trying to drag a simple 18mb picture into a relatively simple 3 artboard Ai document.

Computer Specs:

iMac Retina 5k 27", Late 15

4GHz i7

32gb 1867 DDR3

AMD Radeon M9 4gb

Clearly plenty of memory.

This topic has been closed for replies.
Correct answer Matthew David King

Solution:

  1. Uninstalled Illustrator
  2. Rebooted
  3. Deleted the menagerie of various illustrator preferences (that file was a total mess!)
  4. Reinstalled Illustrator
  5. Died inside losing all my custom workspace layouts that I thought were in the cloud but weren't...

Everything works now.

2 replies

herb4
Known Participant
October 3, 2019

Yeah, this is pretty great. I have a 233.9 MB image I need to place in Illustrator in order to produce a wall graphic. "Insufficient Memory", even though I've done similar numerous times before. If I posted how many times Adobe's "upgraded" software actively made my job HARDER, I'd never leave this forum

Bill Silbert
Community Expert
Community Expert
October 2, 2018

Have you tried doing this by Placing (File>Place) the image rather than dragging and dropping? Adobe has a page listing the known issues with Mojave Known issues - Running Illustrator CC on macOS 10.14 Mojave but with Mojave still so new it seems highly likely that new issue will pop up when least expected.

You might also like to try trashing your preferences (after an OS upgrade this is usually a good idea).

To do so:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Matthew David King
Matthew David KingAuthorCorrect answer
Inspiring
October 2, 2018

Solution:

  1. Uninstalled Illustrator
  2. Rebooted
  3. Deleted the menagerie of various illustrator preferences (that file was a total mess!)
  4. Reinstalled Illustrator
  5. Died inside losing all my custom workspace layouts that I thought were in the cloud but weren't...

Everything works now.

A business that makes nothing but money is a poor business. - Henry Ford
Monika Gause
Community Expert
Community Expert
October 2, 2018

Next time you could try and save single files from your preferences folder and maybe port them to your new installation: https://www.vektorgarten.de/illustrator-settings.html