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Keyboard shortcuts not working in Illustrator CC for Mac

Community Beginner ,
Jun 19, 2013

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I'm having a lot of problems using keyboard shortcuts in Illustrator CC for Mac. They'll will work intermittently. No keyboard issues anywhere else. Is this a bug, or something I can remedy on my end?

@colling_s which mouse are you using?  is it the Apple magic mouse. maybe it starts to listen for keypresses to enable some additional features.

Not sure if it is the same issue as here: https://discussions.apple.com/thread/5221035?tstart=0

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Keyboard shortcuts not working in Illustrator CC for Mac

Community Beginner ,
Jun 19, 2013

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I'm having a lot of problems using keyboard shortcuts in Illustrator CC for Mac. They'll will work intermittently. No keyboard issues anywhere else. Is this a bug, or something I can remedy on my end?

@colling_s which mouse are you using?  is it the Apple magic mouse. maybe it starts to listen for keypresses to enable some additional features.

Not sure if it is the same issue as here: https://discussions.apple.com/thread/5221035?tstart=0

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Jun 19, 2013 2
129 Replies 129
Advocate ,
Jun 19, 2013

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are there just a few keys?

firefox tends to cause issues.

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Jun 19, 2013 0
Community Beginner ,
Jun 19, 2013

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Seems to be anything related to the CMD key. Don't run Firefox, but could Chrome also play a part?

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Jun 19, 2013 0
Community Beginner ,
Jun 19, 2013

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Having the same issue; typical keyboard shortcuts, especially those which don't require modifier keys, are failing to register intermittently. Tools like Rotate, Direct Selection, and even regular old Selection are not being selected when hitting their default keyboard shortcut.

I'm running Illustrator v17.0.0 and OS X 10.8.4.

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Jun 19, 2013 1
Adobe Employee ,
Jun 21, 2013

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Click in Finder window then in the application frame, seems to be issue of focus

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Jun 21, 2013 4
Community Beginner ,
Jun 23, 2013

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I think you're right, Anish. While your suggestion doesn't work every time, it seems to… eventually. How do we now bring this to the Illustrator team's attention?

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Jun 23, 2013 1
Jun 21, 2013

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It's possible that a background application at OS level is taking the focus out of Illustrator. Does the Illustrator window get inactive when your keyboard stops responding? Try reducing the number of startup items for the current account. Also try from within a new administrator account.

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Jun 21, 2013 1
Community Beginner ,
Jun 21, 2013

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I'm having the same problem. When I work, exactly as I did previous to CC, keyboard shortcuts don't always work. For example, hitting the A key to switch between the Selection and Direct Selection tools. Sometimes it works, sometimes it doesn't.

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Jun 21, 2013 0
New Here ,
Jun 28, 2013

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I'm having the same problem with Illustrator CC. My keyboard doesn't work reliably, even with something as simple as moving an object to the left or right with the arrow keys. Another example is the toolbar keyboard shortcuts aren't working (v for black arrow, t for type tool, z for zoom). I've tried quiting all other programs, but nothing is helping. This seems like a serious bug that makes my workflow impossible. I hope Illustrator fixes it asap.

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Jun 28, 2013 3
Community Beginner ,
Jul 10, 2013

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Having worked with (around? in spite of?) this bug for three weeks now, I think it's probably not a focus issue. The Illustrator window does not become inactive, and the bug persists even when there are a limited number of other applications running (haven't tried with a new admin account because TME CBF). Clicking in or out of the Illustrator window does not do anything to resolve the issue.

Temporary fixes involve hitting ESC, right-clicking and getting the Illustrator drop down menu, alt-tabbing, or bashing the keyboard harder and harder until it breaks. There appears to be no regularity in the bug—it's truly intermittent. Unlikely to go longer than 5mins without hitting it, though.

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Jul 10, 2013 2
Community Beginner ,
Jul 11, 2013

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The only way around this, that I found, is saving as CS6, and working in CS6. I feared stuff like this happening when they released the Cloud model.

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Jul 11, 2013 0
New Here ,
Jul 11, 2013

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Per other posters' suggestions, I switched from my wireless mouse (Apple bluetooth) to a USB-stick one. This seems to have resolved the keyboard problems I was having. Weird, but working, for now.

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Jul 11, 2013 0
New Here ,
Aug 16, 2016

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Tried another admin account and it works perfectly under that user. How do I get it to work under mine?

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Aug 16, 2016 0
Community Beginner ,
Jun 24, 2013

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Just want to kick this can along the road. Having the same issue on my machine. No problems in CS6 apps.

Selecting the same commands from the menu works fine. In fact, after doing so the keyboard commands appear to work for a couple more times, then stop doing so.

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Jun 24, 2013 3
Community Beginner ,
Jun 25, 2013

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I am having the exact same problem and it is really infuriating at times... I just switched from CS6 where I encountered no such problems.

It seems that it usually happens when I switch to Finder or another application and back (altough it may only be Finder). The Illustrator window is still active because I can see Illustrator reacting when I press only CMD or ALT. However all keyboard shortcuts just stop working, for instance CMD+S, or V or any other toolbar shortcuts. To fix it I have to do a mouse click on a tool or menu command or something, and the shortcuts are back for a while...

I am also running Illustrator v.17.0.0 and OS X 10.8.4 on a macbook Pro connected to a Thunderbolt Display and bluetooth mouse/keyboard.

I sure hope this is picked up by Adobe soon, it is really messing with my workflow!

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Jun 25, 2013 1