Missing Fonts Message In Illustrator Not Displaying

[mx5-msm]

When I open a .ai file in illustrator it will not display the missing font's window. I would like to have it warn when opening.

[Mike_Gondek]

What OS and Illustrator versions are you using?

Are you using a font manager to auto activate?

Is this usually the same font, if so which one(s)?

Do you never get font warning, or only once in awhile you open a file , have some pink highlighted type, and go to find font and find you have  missing fonts.

Fonts can  be quite complex, so will need more information to give you a better answer. If you have a lot of old type 1 fonts, they can cause this. Also a conflict of 2 fonts fighting to take on the postcript name that Illustrator is ending to the OS to open can.

In general preferences you can try to reset all warning dialogs or

Reset Your Preferences.

Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset to the defaults.

More Thorough Reset Your Preferences.

Quit Illustrator

Finder >> Shift Command G

~/Library/Preferences/Adobe Illustrator 21 Settings/en_US*/Adobe Illustrator Prefs

rename Adobe Illustrator 21 to Adobe Illustrator 21 old

Reset Your Other Preferences

Quit Illustrator

Finder >> Shift Command G

~/Library/Application Support/Adobe/Adobe Illustrator 21/

rename Adobe Illustrator 21 to Adobe Illustrator 21 old

Press Win+R -> appdata -> Roaming -> Adobe -> rename folder Adobe Illustrator 20 (or 21) Settings to any other name.

[mx5-msm · Accepted solution]

Reset Your Preferences.

Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset to the defaults.

This fixed it,

Thank you.

[Mike_Gondek]

Excellent! For my part you are welcome.

Can you mark the answer that helped you, this turns the post green so others know this post is closed and does not need any more assistance.

[dlan]

I am having this problem as well, however resetting preferences did not work. This began to happen after I updated to Illustrator 2017, and is still a problem after updating to the latest patch (21.1). I am running on OSX/Yosemite. I also use FontExplorer X Pro.

As far as I can tell, it's happening with all missing fonts, no specific type in particular that I'm aware of. I have opened a number of files with different missing fonts, and the alert window does not show up. The missing font will still show up as pink highlighted text, but when I select the text, in the character palette the font name shows up blank (where in Illustrator 2015 and previous versions, it would show missingfontname◆ or <missingfontname>). Then if I go to Type > Find Font..., it shows Missing Fonts: 0.

I can open the same exact files with missing fonts in Illustrator 2015 and it will behave normally, showing the alert and listing the missing font(s).

Any help would be appreciated—I have a team of 8 other designers with this same problem and it's becoming a pretty big headache! Thank you!

[Mike_Gondek]

Do you have the latest version of font explorer X  6.0.1?

Font explorer X has a command to rest your font cache. i would do that if I am understanding corrreclty that you get pink highlighted type, and the find font shows 0 missing fonts.

[dlan]

I have used FontExplorer to clean the cache, but that does not solve the problem.

I am currently on version 5.5. We have not upgraded to version 6, I believe this requires another license purchase which has to be done through our IT dept. Is this a known issue with 5.5?

[dlan]

Update—I was able to upgrade to FontExplorer 6, but the same problem still occurs.

[Mike_Gondek]

You could try disabling font explorer x to see if this is connected to that.

[dlan]

Update! In case anyone else has a similar issue... Found out what was causing the problem. Turns out it was completely unrelated to FontExplorer. It had to do with an old symbols library that I had loaded, and (I think) a bad font within that file. The file was resaved and it solved the problem. For whatever reason, it didn't cause this problem in previous versions of Illustrator CC, but for 2017 it did.

Thank you for your input!

[rajput.talib]

Thanks for sharing the solution. 100% working.

[russelle35748144]

The solution is simple

Edit>>Preferences>>General>>"Reset All Warning Dialogs"