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jennifera47786261
Participant
February 28, 2020
Question

Multiple file tabs are open, but only one file views now in new Photoshop and Illustrator.

  • February 28, 2020
  • 3 replies
  • 3702 views

I have recently updated both Photoshop & Illustrator. Now, when I try to open multiple files the tabs show that the file is open, but only the inital file views, and then none of them work at all. I do have "open new files as tabs" checked. 

This topic has been closed for replies.

3 replies

Benjigogo59
Benjigogo59
Participant
April 30, 2020

I believe I have this problem too...

Illustrator 24.1.2 | macOS Catalina 10.15.4 | iMac 27" Late 2015 

I'll have multiple projects open in Illustrator, but when I switch to other project tabs the project I was currently viewing is still visable rather than the different project tab I selected. In other words, switching between project tabs does nothing, I can only see one project no matter what tab I'm selected on. If I click and drag a project tab off from the top dock to make it a seperate window, then I am able to see the project– but if I reattach the project tab to the top dock the same issue continues.

Only way to fix it is to restart Illustrator.

smockcreative
smockcreative
Participant
June 4, 2020

I have this very same issue. The only way to fix the problem is to pull the tab with the file I want to see away from the grouping of tabs. But I don't want to do that - I want all the files to coexist, and easily move between files and see whatever I want to see. Even if I go to the bottom of Window menu and see my open files, click on one, it still just shows the old file I don't want to see anymore, but the tab of the file I do want to see is highlighted. I can even make changes to the file I want - I just can't see them being made. 

This doesn't happen all the time, and certainly goes away if I restart Photoshop or Illustrator. It usually seems to happen if I have been away from the application or my computer for a while. 

 

MacBook Pro Mid 2015  |  macOS Mojave 10.14.6  |  Photoshop 21.1.3  |  Illustrator 24.1.3

    janjohnsonHouston
    janjohnsonHouston
    Participating Frequently
    June 19, 2024

    How was this resolved. I am just now [2024] having this issue?

     

    John Mensinger
    Community Expert
    John MensingerCommunity Expert
    Community Expert
    February 28, 2020

     

    "none of them work at all"

     

    You may have to elaborate on exactly what that means. Can you switch from tab to tab (image to image) using Ctrl/Cmd+Tab?

     

    D
    dDembicki
    Inspiring
    February 28, 2020

    Actually, on the Mac that's command + tilde to switch between windows in the same app.

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    February 28, 2020

    Hi Jennifer,

     

    Thanks for reaching out. Would you mind sharing the version of  version of Illustrator and OS?
    Please turn off GPU Performance under Preference > Performance and let us know if it helps you out.

     

    Regards,

    Ashutosh

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