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Known Participant
August 31, 2017
Answered

My Illustrator product key wont work

  • August 31, 2017
  • 6 replies
  • 2356 views

hi,

I bought adobe illustrator cs6 on 13th July 2017, and I've just tried to add it to my computer because I had to do a reformat recently and now it says this when I enter my code.

    This topic has been closed for replies.
    Correct answer Monika Gause

    Illustrator CS& is not sold officially anymore. Someone most likely sold you fraud software.

    6 replies

    Myra Ferguson
    Community Expert
    Community Expert
    September 2, 2017

    This may be a long-shot, but Adobe events often have a software (usually a 12-month subscription to the Creative Cloud) raffle at events--including online ones, which are usually free to attend. Scroll down to the different kinds of events here Home - Creative Cloud Events, and see if there are any you might be able to attend. Adobe User Groups also get to do software raffles every 6 months, so you might see about joining one near you Adobe User Group directory.

    Legend
    September 2, 2017

    All I really care about is that you get the facts. You have them now. And as a bonus, you know how some people feel about people who threaten to steal software. Have a nice day, and I hope you get to solve your problem.

    Legend
    September 2, 2017

    We've given the help we can: you've been ripped off, but not by Adobe. Amazon seem pretty good about refunding, though it's disappointing they don't clear out these scammers. We've told you what it really costs. We're not in the business of recommending alternatives, especially, this is an Adobe forum after all, not a general illustration software forum.

    And I have not the slightest sympathy for someone who says they will steal what they found was surprisingly expensive. Do you do that at Wal Mart?

    Known Participant
    September 2, 2017

    you haven't given me help at all, Myra Ferguson, Ray Yorkshire, and Monika Gause have given me more help than you and I thank them for trying to help me.

    But You Test Screen name you haven't helped me at all, you are a person that doesn't care about us affected because it has never happened to you.

    I hope you got what you wanted.

    Legend
    September 2, 2017

    So, you're going to steal it. I hope you aren't planning to make a living creating stuff, because you can expect people to steal all your work without paying for it. Fair?

    Known Participant
    September 2, 2017

    oh, so what.its people like you that make people commit fraud. I was asking for is so help or an alternative to Illustrator, but you don't care.

    Legend
    September 1, 2017

    There are always alternatives, but Adobe's forums may not be the place to find discussion of them...

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    August 31, 2017

    Illustrator CS& is not sold officially anymore. Someone most likely sold you fraud software.

    Known Participant
    September 1, 2017

    so what can I do, I paid £30 for the software and I ordered it off of Amazon. I use adobe illustrator nearly all the time for my art work because I can make it look polished.

    also if you want to I can add the receipt to show proof of my purchase and the people that sent it to me.

    I would like either like a product key that works, a refund of some sort, or you can tell me a free alternative program that has the ability to trace the image.

    Monika Gause
    Community Expert
    Community Expert
    September 1, 2017

    The people who sold you the software are responsible for that mess.

    95% of people in this forum are not Adobe staff. You might want to contact Adobe sales staff about what to do with the seller on Amazon marketplace (or contact Amazon about that).

    You won't get CS6 from Adobe anymore. The only way to get it is as used software from a trustworthy seller (don't know how to find those, but for sure it will be more than 30 bucks).