New Document setup window opens blank

[Aelyblue]

In my CC Illustrator as well as Photoshop, I am unable to create a new document. When I try to, this is what I get:

I've tried restarting the programs to no avail.

My apps are updated.

Help?

[kglad]

reset your preferences -

illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

photoshop:  https://forums.adobe.com/thread/375776

[Kanikas]

Moving to Illustrator​

[Larry G. Schneider · Accepted solution]

In preferences check the box that says "Use Legacy New Document dialog".

[Guest]

Had the same issue with my new surface pro 4, switching to legacy did fix this - but why is it not working?

[vishram]

Thank you so much for this. My daughter has an assignment due using InDesign and was so stressed as a blank window showed up when she hit New - Document. This helped us unravel the mystery and provided a path forward. We still have InDesign come up with just a blue circle in the middle. Surprisingly, New - Document shows us the dialog to setup the doc.

[artichoked]

Wow, this bug still persists in 2023 (version 27.4). Unreal.

[Anubhav M]

Hello @artichoked,

We understand that dealing with technical problems can be frustrating. Could you please try the following steps and see if they resolve the issue:

• Close all Adobe applications
• Rename the UXP folder to ~UXP.
  For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
  For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
• Relaunch Illustrator

If the issue persists, kindly try removing Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and then reinstall and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav