No funcionan las flechas del teclado

Community Beginner ,
Mar 07, 2019 Mar 07, 2019

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Hola a todos buenas tardes, el programa con el trabajo es AI CC2019 pero lo viene acarreando desde el anterior año en un inicio funcionaban bien... De repente dejo de funcionar. Selecciono un objeto y no puedo mover con las flechas, es raro porque en Photoshop si puedo mover las figuras con las teclas.

Agradezco su ayuda. Muchas Gracias.

PD: he intentado con la combinación al inicio de Option+Comand+Shift pero no sé si debe salir algún aviso de restauración de preferencias.

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Adobe Community Professional ,
Mar 08, 2019 Mar 08, 2019

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Hi,

Have a look at previous conversations Glitch with the Arrow Keys on the Keyboard

Resetting preferences is often a good place to start. Make sure to back everything up. just in case

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Adobe Employee ,
Mar 12, 2019 Mar 12, 2019

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Hi Andrés,

We are sorry to hear about this issue. I would request if you can try resetting preferences by renaming the folders manually:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 23 Settings.old.
  • Launch Illustrator from the Creative Cloud.

For Windows

  • Close all Adobe applications.
  • Go to Location C:\Users\user\AppData\Roaming\Adobe
  • Rename  Adobe Illustrator and Adobe Illustrator 23 Settings folders to Adobe Illustrator.old and Adobe Illustrator 23 Settings.old.
  • Launch Illustrator from the Creative Cloud.

Regards,

Srishti

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Hola tengo mismo problema, intente cambiando a 0,5 en el incremento de teclado pero siguen sin funsionar. Puedes ser mas precisa con el cambio de nombre

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Hola, prueba con a subir el número entonces con 1, con 5 y con 20 o algo asi. Suele pasar cuando le cambias las unidades al proyecto (de mm a pixeles por ejemplo). Si tu mesa de trabajo es muy grande probablemente no veas el cambio si es un número pequeño. Respecto a la respuesta de Srishti sobre el cambio de nombre no tengo ni idea, suerte.

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New Here ,
Apr 12, 2020 Apr 12, 2020

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Se que ha pasado un tiempo pero respondo en castellano para quien lo encuentre. Conseguí solucionarlo de esta forma:

Edición > Preferencias > Generales. En incrementos de teclado probablemente se haya cambiado a un número muy pequeño. Probad con un 0'5. 

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New Here ,
Apr 14, 2020 Apr 14, 2020

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MUCHAS GRACIAS !!!! Estaba super barada con mi trabajo por eso.
TE LO AGRADEZCO !!!

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New Here ,
May 19, 2020 May 19, 2020

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Muchas gracias por la ayuda! Me sirvio mucho

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New Here ,
Jun 11, 2020 Jun 11, 2020

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Muchas gracias! ya no tenía idea de que hacer y aunque no lo crean esas teclas son muy importantes al momento de hacer detallitos.

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New Here ,
Jun 19, 2020 Jun 19, 2020

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Muuuchas Gracias, Indri

Muchas veces es así de sencillo pero podemos perder horas y días desesperados sin encontrar la solución. Gracias que hay gente como tu con más cabeza y generosidad.

Un saludo.

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New Here ,
Jul 22, 2020 Jul 22, 2020

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Gracias!!

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New Here ,
Sep 08, 2020 Sep 08, 2020

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Muchísimas gracias!!!!! Me sirvió de maravilla!!

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Muchas graciass!. 

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New Here ,
Feb 05, 2021 Feb 05, 2021

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Mil gracias!!!! Ya estaba desesperada y con esto, ya responde a mis flechas del teclado. De verdad gracias!!!

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New Here ,
Mar 20, 2021 Mar 20, 2021

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Gracias!!!!!!!!!!!!!!!!!!!

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New Here ,
Jul 15, 2020 Jul 15, 2020

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Que buen dato @andresag7272 fué de mucha utilidad. No comprendo bajo que circuntancia puede aplicarse ese cambio y no notarlo.

Saludos cordiales!

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