Hi José,
Sorry to hear about the trouble you are facing with Illustrator. I understand how frustrating it could be. Let us help you fix this. Looks like you are working on a Windows machine and using Illustrator 2020. Please try following these steps one by one and let us know how it goes:
1. Repair Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64)
- Close All the Applications.
- Go to Control Panel\Programs\Programs and Features.
- Right click Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64).
- Click Change > Repair.

- Restart the system.
2. Reset Preferences:
- Go to Location C:\Users\user\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
- Launch Illustrator from the Creative Cloud.
Looking forward to your response!
Regards,
Srishti