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rutturem31726903
rutturem31726903
Participant
September 28, 2018
Answered

Pen Pressure in Mojave

  • September 28, 2018
  • 9 replies
  • 13040 views

Hello,

I am having problems with pen pressure on latest Illustrator and Mojave.
I did check the System Preferences - > Security & Privacy -> Privacy -> Accessibility and Automation options and while it works fine on Photoshop, it doesn't on Illustrator.

My pen tablet is a Wacom Bamboo CTL-470 and Its drivers are up to date.

I've already reinstalled Illustrator. Is this a known issue? What can I try to fix this annoying problem?
Thank you.

This topic has been closed for replies.
Correct answer stas-co

That's right, I did that from the first day for Photoshop and the pencil of my Wacom works at 100, but in Illustrator it does NOT work to do it. -_-


I got a mail from this forum regarding Illustrator (CC). I followed their instructions and it works.

First you uninstall Illustrator (CC). Then you uninstall Wacom. After that install Illustrator again and after that the latest Wacom-driver.

It should work.

9 replies

V
venkatesh_-_gene_macron
Participant
September 23, 2020

Hello,

Today, i faced same issue. The brush pressure was not responding. Have gone through the all responses and they were not working. Even tried resetting  the preference. I found a solution just by chance. This may helpful to someone. I opened an old illustration which was illustrated by using brush pressure and copied one stock to the new artboard where the pressure was not working. Surprsingly the brush pressure option started working. You may please try this.

Kat Gilbert
Kat Gilbert
Legend
May 20, 2019

I will contact the engineers on this app to see if they have any suggestion to your issue. If I get a response I will post it here. I also have 2 Wacom monitors and have not had any issues that you describe. Could you please give me more details on your hard drive equipment- i.e. RAM, cores, etc.

Thanks

C
catherine_mulder
Participating Frequently
May 21, 2019

Thanks I appreciate your help. I have an Apple MacBook Pro with Intel Dual Core i5 with 8GB of RAM.

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
May 22, 2019

Hi Catherine,

Sorry to hear that the issue stands unresolved even after reinstalling Wacom drivers and Illustrator. In this scenario, I would also suggest to reach us via chat for a live troubleshooting session. Please click on this link Contact Customer Care and click on the small chat icon on the bottom right corner.

                                                                             

Thanks!

    C
    catherine_mulder
    Participating Frequently
    May 20, 2019

    Hello,

    I have a Mac and the OS is Mojave 10.14.2 (18C54).

    I have a Wacom Intuos S CTL-4100. I am having the same issue as the previous comments in this thread. The pen pressure tool works on Photoshop but it doesn't with Illustrator, the option in the brush settings is greyed out.

    I have tried resetting my Illustrator settings.

    I have checked System Preferences > Security and Privacy > Accessibility and I have added Illustrator here.

    I have uninstalled Illustrator, uninstalled the Wacom Drivers. Reinstalled Illustrator and reinstalled the Wacom drivers (6.3.34-2).

    I have uninstalled Illustrator, uninstalled Wacom Drivers. Reinstalled Illustrator and now trying to install Drivers 6.3.33-5 but now it is telling me "You are attempting to install an older version of the driver. Remove the current driver, and then try again."

    I have installed 6.3.29-6 and it's still not working.

    I've contacted Wacom for assistant but can't find a way to contact someone from Adobe as the contact button just sends me on a loop of nothing.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 20, 2019

    So you have tried this page?

    Contact Customer Care

    Are you logged into your account?

    Are you on a Team license?

    C
    catherine_mulder
    Participating Frequently
    May 21, 2019

    Hi Monika,

    I am unable to find where to locate any help under Contact Customer Care.

    My question isn't under popular topics and when I click on Help Centre or speak to someone it loops me back to the same page.

    I am logged into my account and I think I'm on an individual license.

    Thanks

    Catherine

    M
    mecdos
    Inspiring
    January 16, 2019

    that's a very excessive workaround. this one is easier

    open Wacom Utility

    click the lock to make changes and enter password

    select radio button for All Users

    click the Remove button

    pressure should now be working. you may have to restart illustrator if it's running.

    G
    Giangcao
    Participant
    July 6, 2019

    This solves it for me. Thanks so much

    angie_taylor
    angie_taylor
    Legend
    October 3, 2018

    Have you tried adjusting the pen pressure settings in the Wacom control panel? It may be that they have been reset back to the defaults?

    felipefmartins
    felipefmartins
    Participating Frequently
    October 3, 2018

    It's not a pen problem. It works fine everywhere (with pressure). Only Illustrator don't recognise it.

    W
    Wouldja
    Participant
    October 9, 2018

    I think I've the answer: open system preferences, goto 'security and privacy', Select 'Privacy'. Select 'accessibility'. Allow WacomTouchDriver and Adobe Photoshop to control your computer. Restart your mac and try again to use the wacom.

    It works for me.


    Thanks! Working Now!

    zidmanz32550040
    zidmanz32550040
    Participant
    October 3, 2018

    the same thing happens to me, it does NOT detect the pressure of the pencil of my NEW Wacom Intuos CTL-6100 tablet!  

    renanm62987179
    renanm62987179
    Participant
    October 2, 2018

    I've got the same issue on my Intuos CTH-490 ART (6.3.31-4) + Mojave.  The Photoshop and Illustrator CC (updated) having the pen pressure problem.

    felipefmartins
    felipefmartins
    Participating Frequently
    October 1, 2018

    I've got the same issue on my Intuos CTL-4100 (latest driver and firmware) + Mojave. Only Illustrator CC (updated) have the pen pressure problem…

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    September 28, 2018

    Hi there,

    Sorry to hear about this. Could you please confirm if your Wacom driver version is 6.3.31+. As per Wacom, only these drivers are compatible with Mojave, please check out this link: Wacom Customer Support | Wacom

    Regards,

    Srishti

    rutturem31726903
    rutturem31726903Author
    Participant
    September 28, 2018


    This is the latest driver available on wacom website, for this tablet (BAMBOO CTL-470)

    Drivers | Wacom

    I can tell you it worked fine with latest Mojave beta, but now it is not with final version. It's strange because it works fine with Photoshop, and that makes me think it's not an OS problem.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 29, 2018

    rutturem31726903  schrieb

    I can tell you it worked fine with latest Mojave beta, but now it is not with final version. It's strange because it works fine with Photoshop, and that makes me think it's not an OS problem.

    If it worked fine with the Mojave beta, but not with the final Mojave version, then maybe you should ask Apple about it, because Illustrator didn't have an update in that period of time ...

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