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PNG not placing with transparency in illustrator cc

Participant ,
Jan 24, 2019

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I cannot get a transparent png file into my Ai document. They come in with a black background.

I have never had this issue before-till this week. I used to work with these all the time!

Is there some setting that i may have inadvertently checked off?  the png was saved correctly out of photoshop, and I can see the transparency in bridge.

Importing photoshop files with transparency is still working fine. it's only PNGs that are the problem.

anyone? thanks!

I've tried all methods. dragging from finder, dragging from bridge, using place command.

I've triedembedding, using various view options.

It used to work fine for me too.

something mysterious has happened just in the last week, and i have no idea what.

although, the one thing that i forgot to try and i just did- use older PNGs (not recently created ones.)

success!

That narrows it down. I must be having a Photoshop problem, not an illustrator problem.

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PNG not placing with transparency in illustrator cc

Participant ,
Jan 24, 2019

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I cannot get a transparent png file into my Ai document. They come in with a black background.

I have never had this issue before-till this week. I used to work with these all the time!

Is there some setting that i may have inadvertently checked off?  the png was saved correctly out of photoshop, and I can see the transparency in bridge.

Importing photoshop files with transparency is still working fine. it's only PNGs that are the problem.

anyone? thanks!

I've tried all methods. dragging from finder, dragging from bridge, using place command.

I've triedembedding, using various view options.

It used to work fine for me too.

something mysterious has happened just in the last week, and i have no idea what.

although, the one thing that i forgot to try and i just did- use older PNGs (not recently created ones.)

success!

That narrows it down. I must be having a Photoshop problem, not an illustrator problem.

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11.5K

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Participant ,
Jan 24, 2019

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also, I did try various methods of saving the PNG, as I thought mabye "save for web was the problem, but when i "saved as" a PNG from photoshop, it was an even worse result. once again, it looked fine in bridge. but when placed in illustrator, the whole thing looks like a broken up noise pattern.

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Advocate ,
Jan 24, 2019

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How are you placing them? I've tried it now with a bunch of png's and they are all coming in fine

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Participant ,
Jan 24, 2019

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I've tried all methods. dragging from finder, dragging from bridge, using place command.

I've triedembedding, using various view options.

It used to work fine for me too.

something mysterious has happened just in the last week, and i have no idea what.

although, the one thing that i forgot to try and i just did- use older PNGs (not recently created ones.)

success!

That narrows it down. I must be having a Photoshop problem, not an illustrator problem.

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Community Beginner ,
Mar 18, 2019

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I'm having this issue. These PNGs were created in Photoshop. I've tried re-exporting but none of them will place in illustrator without looking like this. They look fine in everything else, including placing them back into Photoshop comps as a smart object or smart link… Only thing working for use in Illustrator is to save them to another format again… like .psd… I would really like to use the lighter weight library in .png that I made. [all these images are with alpha channel/transparency]… Adobe, please fix.

Screen Shot 2019-03-18 at 11.18.41 AM.png

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Adobe Community Professional ,
Mar 18, 2019

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Can you post the original file? Because only with the screenshot it will be impossible to fix.

Also: post it to http://illustrator.uservoice.com That's the place where the engineers are.

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Community Beginner ,
Mar 18, 2019

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I think I've I figured it out… 16bits/Channel.. my source .psd files are set to 16bit/Channel, and retain it on the export to .png, with which Illustrator doesn't like, changing it to 8bit per channel color and exporting seems to avoid the glitch in illustrator, though it supports 16 bit .psd files no issue.

Gonna batch process all of these to 8bit now.

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New Here ,
Nov 05, 2019

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I am having this same problem - how does one change something to 8bit?  In plain english please I am not so great at understanding some jargon 

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Adobe Community Professional ,
Nov 05, 2019

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This is explained in the documentation:

https://helpx.adobe.com/photoshop/using/image-essentials.html

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Community Beginner ,
May 16, 2020

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The image mode option(s) may resolve your issue.

I changed my 8-bit (transparent background).png image file from indexed color to RGB color in Photoshop (CC) and dragged it from my desktop into an opened Adobe Illustrator (CC) .ai file. The transparent background remained after that procedure.

ImageModeOptions.png

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Adobe Community Professional ,
May 17, 2020

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Please show.

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Community Beginner ,
May 17, 2020

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ImageMode_IndexedColor.png

IMAGE MODE - Indexed Color 

-----------------------------------------------------------------------------------

ImageMode_RGB.png

IMAGE MODE - RGB 

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Community Beginner ,
May 17, 2020

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Community Beginner ,
May 17, 2020

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IMAGE_MODE_Indexed_Color_PhotoshopCC.png

IMAGE MODE - Indexed Color

-------------------------------------------------------------------------------------------------------------------------------------------

 

IMAGE_MODE_RGB_PhotoshopCC.png

IMAGE MODE - RGB

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