I cannot get a transparent png file into my Ai document. They come in with a black background.
I have never had this issue before-till this week. I used to work with these all the time!
Is there some setting that i may have inadvertently checked off? the png was saved correctly out of photoshop, and I can see the transparency in bridge.
Importing photoshop files with transparency is still working fine. it's only PNGs that are the problem.
also, I did try various methods of saving the PNG, as I thought mabye "save for web was the problem, but when i "saved as" a PNG from photoshop, it was an even worse result. once again, it looked fine in bridge. but when placed in illustrator, the whole thing looks like a broken up noise pattern.
How are you placing them? I've tried it now with a bunch of png's and they are all coming in fine
I've tried all methods. dragging from finder, dragging from bridge, using place command.
I've triedembedding, using various view options.
It used to work fine for me too.
something mysterious has happened just in the last week, and i have no idea what.
although, the one thing that i forgot to try and i just did- use older PNGs (not recently created ones.)
That narrows it down. I must be having a Photoshop problem, not an illustrator problem.
I'm having this issue. These PNGs were created in Photoshop. I've tried re-exporting but none of them will place in illustrator without looking like this. They look fine in everything else, including placing them back into Photoshop comps as a smart object or smart link… Only thing working for use in Illustrator is to save them to another format again… like .psd… I would really like to use the lighter weight library in .png that I made. [all these images are with alpha channel/transparency]… Adobe, please fix.
I think I've I figured it out… 16bits/Channel.. my source .psd files are set to 16bit/Channel, and retain it on the export to .png, with which Illustrator doesn't like, changing it to 8bit per channel color and exporting seems to avoid the glitch in illustrator, though it supports 16 bit .psd files no issue.
Gonna batch process all of these to 8bit now.
I am having this same problem - how does one change something to 8bit? In plain english please I am not so great at understanding some jargon
The image mode option(s) may resolve your issue.
I changed my 8-bit (transparent background).png image file from indexed color to RGB color in Photoshop (CC) and dragged it from my desktop into an opened Adobe Illustrator (CC) .ai file. The transparent background remained after that procedure.
IMAGE MODE - Indexed Color
IMAGE MODE - RGB
I'm having this problem persist even after resetting Photoshop's image mode to RGB 8 bit. Trying to finish an assignment in Illustrator; frustrated...
Are you comfortable with uploading one of your images here so I can see what you having difficulties with?
same! this is infuriating and completly disrupting my workflow
I solved it by exporting the PNGs from an older version of Photoshop. Not a great solution... but it worked
Can you share such a file?
I don't know if there is a way to attach VS inserting an image here, I hope it doesn't change or compress the image in a way that it'll now work when you place it in Illustrator.
I'm running the latest Illustrator, I'm on a MAC. I've heard this has been an issue for people with MacOS and Illustrator for many years so the versions and OS systems really probably aren't the issue here.
I view it on a Mac too.
Looks like there is nothing wrong with this image when place in Illustrator.
Maube you can shar a simple Illustrator file that shows the problem.
CC folder filesharing, DropBox, WeTransfer, Google sharing...
I just re downloaded the image from here and tried again, same issue.
Different illustrator files will yield the same result so it's not the illustrator file.
In case anyone is still running into this issue in 2021.
I attempted to import a PNG-8 as saved in the "export for web legacy" panel. Apparently Illustrator does not recognize this PNG type as far as transparency is concerned.
I was successful with placing the image in illustrator once I resaved the image as a PNG-24.
interesting thanks I'll make sure its a 24 next time. That is probably the reason why come work and others dont.
Still intermittently happening. so annoying. This is probably my issue. i usually use the "legacy" panel, it's just so much easier to navigate and has so much better UI ...when working fast it's a lifesaver. why oh why can't they just leave good stuff alone. LOL I am still kind of mad at the legacy-ization of this thing. If they ever take it away I'm done for.