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K
Karen Zuñiga
Participant
June 16, 2020
Pergunta

problemas al intentar abrir cualquier tipo de archivo, dice que esta bloqueado

  • June 16, 2020
  • 2 respostas
  • 396 Visualizações

cuabdo abro illustrator en el inicio todo está bien pero cuando intento abrir un archivo nuevo o cualquier archivo me manda una ventana diciendo "informe de bloqueo de adobe illustrator"

Este tópico foi fechado para respostas.

2 Respostas

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
September 7, 2020

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 16, 2020

Can you please tell us the version and system?

Also: where is the file located?

And can you please show a screenshot of the message?

C
chiaranovo
Participant
June 22, 2020

Hi Monika, I just had the same problem and I dont know how to solve it. I can attach you the window with that message. 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 23, 2020

Sorry, the screenshot is illegible and could you please quote it so I can have it translated? I don't know Spanish.

And also please tell us the information about your system and what you are doing step by step that leads to this. Details matter.

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