Problems rotating shapes in Illustrator

Explorer ,
Mar 29, 2020

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Sometimes I start Illustrator and everything is fine. I create a circle....or square and I can rotate like normal. Other times, I can only expand or contract the shape. The arrow option to rotate will not show up. If it is an object that I have placed on the artboard, I never have any problem rotating. It seems to only be shapes I create with the shape tools. I have reset my preferences but to no avail. Thanks for your help.

 

Sincerely,

My Sanity

 

{Renamed by MOD}

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1 Correct Answer

Explorer , Jun 17, 2020
ParallaxDecision Explorer , Jun 17, 2020
ANSWER: I worked with tech support today for about an hour and we got it figured out, so I hope this works for everyone else. I have a 4k display on this computer. I had the set to 250%. Once we changed it to 225%, the arrows came back. You will have to restart Illustrator, but it worked. Hope it works your you!

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Adobe Community Professional ,
Mar 29, 2020

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Your file doesn't download. Does View > Show Bounding box help?

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Explorer ,
Mar 30, 2020

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Thanks for your reply. The bounding box is there. I can scale up and down. The arrows show up to scale, but the arrow to rotate does not show at all. It does if I have drawn a shape with the pen tool or if I have placed an object on the artboard.

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Adobe Community Professional ,
Mar 30, 2020

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Move the selection tool around a little bit? Until it catches the rotation cursor?

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Explorer ,
Mar 30, 2020

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I wish the video would play, but I have done all that. I've been an Adobe user for nearly 20 years ( I hope that doesn't sound callous...just saying I'm very experienced with the functions). I have zoomed in ...I have zoomed out. It is super strange. And as I say, it works sometimes. I guess I may try a fresh install.

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Adobe Community Professional ,
Mar 30, 2020

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Seems elementary but check what tool you have selected:
Make sure you're in the Selection Tool, and not Direct Select Tool when rotating?

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Explorer ,
Mar 30, 2020

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https://gyazo.com/46b0a515a3df2356d6beec9920371ee2

 

https://gyazo.com/afea20bb809e0dd5313c05cd3a604e47

 

Hopefully you can see these. I'm using the correct tool and I show the differences between shapes and objects.

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Adobe Community Professional ,
Apr 01, 2020

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I see now, see it's not working, and you have exhausted all the other options.

1. Trash preferences

2. Restart/Reboot

3. Reinstall APP

Report as bug final option:

https://www.adobe.com/products/wishform.html

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New Here ,
Jul 29, 2020

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I am having the same issue!! It has been almost 2 weeks and I have tried every single thing. Re-starting, unplugging my wacom, i dont see any options on setting that can help me and I still, up to today, can't see the rotating cursos, nor the arrow to scale any shape i am working on Ai, Indesign or Photoshop. 

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Explorer ,
Jul 30, 2020

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ANSWER: I worked with tech support today for about an hour and we got it
figured out, so I hope this works for everyone else. I have a 4k display on
this computer. I had the set to 250%. Once we changed it to 225%, the
arrows came back. You will have to restart Illustrator, but it worked. Hope
it works your you!

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Adobe Community Professional ,
Mar 30, 2020

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Have you tried the usual remedies of restarting Illustrator/rebooting your computer?

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Explorer ,
Mar 31, 2020

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I sure have.

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Explorer ,
Mar 31, 2020

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I have discovered that even though the rotate arrow doesn't show up, I am still able to click and rotate if I am in the area where it normally would be. This is definitely a bug.

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Adobe Community Professional ,
Mar 31, 2020

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send please a bug report here: https://www.adobe.com/products/wishform.html

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Adobe Employee ,
Apr 29, 2020

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Hi there, 

 

So sorry to hear about this issue. I tried but couldn't replicate this issue at my end. We have recently released an update for Illustrator 2020 (v 24.1.2) which contains some stability fixes. If you are not already on v24.1.2, then we recommend you to update to the latest version and let us know how it goes. 

 

Regards,

Srishti

 

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Guguce LATEST
Community Beginner ,
Dec 08, 2020

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Really annoying to draw.. tryied to set to 225% display settings for 4K display... ok, now I can scale better, but still cant use sorner rounding.. it just rotates!!! when it will be fixed? Is there any idea?

 

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New Here ,
Jun 08, 2020

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I am having EXACTLY the same problem. It is also taking my sanity. Did you find a resolution?

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Explorer ,
Jun 13, 2020

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I was told to submit as a bug, which I did. Nothing has been done. Over
$200 a year for this program, and it doesn't even work properly.

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Explorer ,
Jun 17, 2020

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ANSWER: I worked with tech support today for about an hour and we got it figured out, so I hope this works for everyone else. I have a 4k display on this computer. I had the set to 250%. Once we changed it to 225%, the arrows came back. You will have to restart Illustrator, but it worked. Hope it works your you!

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New Here ,
Jun 17, 2020

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Holy moly thank you!

Weird seeing my 4k monitor at a different resolution, weird that that was even an issue but thank you for your effort in solving it.

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Explorer ,
Jun 17, 2020

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Glad it worked! Out of curiosity, what computer do you have? I'm using a late 2019 HP Spectre x360.

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New Here ,
Aug 26, 2020

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I am having the exact same issues (and also a HP spectre 360!).

Unfortunatly all of the other fixes didn't work for me 😞

Happy to found out that even if the rotate arrows don't show, you can still use it.

 

Hoping it's a bug and will get fixed....

 

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New Here ,
Aug 19, 2020

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This is not a solution. Having to change the size of everthing on your display to fix this issue in illustrator is not acceptable. I am having the same problem.

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New Here ,
Aug 22, 2020

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I feel the same way. I'm having the same issue. Very frustrating.

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Explorer ,
Aug 23, 2020

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It is frustrating. I did find on mine if I start at 225%, open Illustrator,
then go back to 250% with it still open, the rotation remains. It is
unfortunate to have to go through all these steps, but it is a bit of a
workaround.

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