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Properties panel missing

Participant ,
Nov 21, 2017

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I'm using version 2007 21.0.0.

There is no 'Properties panel' it doesn't show up if I reset the workspace 'Essentials' nor does it appear in the Window drop downlist.

I can't update myself as it is all controlled by corporate IT.

Is there a way to solve this other than updating?

Thanks for your help.

Aimee

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

In different parts of the application: the preferences dialog box, several panels, the tools options and the control panel.

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Properties panel missing

Participant ,
Nov 21, 2017

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I'm using version 2007 21.0.0.

There is no 'Properties panel' it doesn't show up if I reset the workspace 'Essentials' nor does it appear in the Window drop downlist.

I can't update myself as it is all controlled by corporate IT.

Is there a way to solve this other than updating?

Thanks for your help.

Aimee

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

In different parts of the application: the preferences dialog box, several panels, the tools options and the control panel.

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Tools

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Nov 21, 2017 0
Adobe Community Professional ,
Nov 21, 2017

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the properties panel was introduced with version 22.

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Nov 21, 2017 1
Participant ,
Nov 21, 2017

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Thanks Doug

So how does one access one's properties pre version 22?

Aimee

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Nov 21, 2017 1
Adobe Community Professional ,
Nov 21, 2017

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In different parts of the application: the preferences dialog box, several panels, the tools options and the control panel.

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Nov 21, 2017 0
New Here ,
Dec 14, 2017

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This isn't a clear explanation.

I'm following some of the online tutorials, I've downloaded the files they want me to use.

When the tutorial shows the Properties Panel with a specific tool, that panel doesn't show up on my version (cc2017)

So this isn't helpful.

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Dec 14, 2017 3
Adobe Community Professional ,
Dec 14, 2017

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As already stated above: The Properties panel was introduced in the latest version of Illustrator (CC 2018).

It is not available in your CC 2017 version (unless you mean the Control panel that can be turned on in the Windows menu).

It has nothing to do with "helpful" or "not helpful".

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Dec 14, 2017 0
Adobe Community Professional ,
Dec 15, 2017

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jnolan@eastsideprep.org  wrote

This isn't a clear explanation.

I'm following some of the online tutorials, I've downloaded the files they want me to use.

When the tutorial shows the Properties Panel with a specific tool, that panel doesn't show up on my version (cc2017)

So this isn't helpful.

what monica means is that there is nothing in the properties panel that cannot be accessed in other individual panels. it's just a collection of already-existing functions. you can follow tutorials without it if you know where to find those individual panels. but if you really want it, you need to install Illustrator v22.

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Dec 15, 2017 1
New Here ,
Jan 11, 2018

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Shouldn't Illustrator automatically be updated to v22 if you are a subscriber?

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Jan 11, 2018 2
Adobe Community Professional ,
Jan 11, 2018

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https://forums.adobe.com/people/Linda+Burrows  schrieb

Shouldn't Illustrator automatically be updated to v22 if you are a subscriber?

No. You have to click the button.

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Jan 11, 2018 2
New Here ,
Feb 08, 2018

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I had this same problem! I've actually just figured out that I have both the Illustrator CC 2017 and 2018 installed for some reason. Almost like instead of updating the 2017 version, CC just installed a whole new version. And in the 2018 version, I can finally see the "Properties" panel. Weird... So Linda, if you haven't already sorted the matter, maybe check to see if this happened to you? Maybe you already have access, too.

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Feb 08, 2018 0
New Here ,
May 14, 2018

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1) The answer is that it SHOULD that's why we subscribe and don't pay for a one time install.
2) Adobe SHOULD put in the tutorial "If you don't see the properties window...." SO that noobs like me don't spend a half hour going thru menus just to find out that their subscription requires an update.

-z

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May 14, 2018 0
New Here ,
May 18, 2018

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What button?

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May 18, 2018 0
New Here ,
Aug 28, 2020

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I agree, wth. This explaination of "correct answer"(???) by Monika makes absolutely  no sense. Do I need to run a script to get the properties window?

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Aug 28, 2020 0
New Here ,
Aug 28, 2020

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I am aware that all these options are elsewhere. I am running the latest version of CC, and the properties panel just looks so much more helpful for ease of access and I really would like to find out how to display it. Its nowhere in my windows drop down, nor in my general essentials. Where the f is it?? How do I turn it on? Do I need to download a script?

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Aug 28, 2020 0
Adobe Community Professional ,
Aug 28, 2020

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So you are in the latest version? Sure? Please tell us the version number.

And please show a screenshot of the Windows menu.

 

If you do have the latest version of Illustrator and still don't have the properties panel, it might be an installation erro or a preferences corruption or something else.

This thread is about version CC2017 and the solution does not apply to you (if you don't have that same version).

 

And since this thread is messed up completely already: please create a new one for your issue.

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Aug 28, 2020 0
New Here ,
May 14, 2018

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If you see the update button in your creative cloud launcher. Click the update button to be able to follow along with adobe's tutorial. Be warned that it will delete your older version setting and such.

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May 14, 2018 0
New Here ,
Feb 09, 2018

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I have version 22.0.1 and do not have the Properties panel.
I'm new to Illustrator and was used to such a feature in AutoCAD.
I have tried everything I can think of to find it, windows, preference settings, no sign of it.

The only way I seem to be able to keep handy toolbars around is in Layout. I'm just not getting used to Essentials.
I hope someone can help.

Edit: could this be an OS thing? I'm still on Windows 7--need to wait to get 10 (which I don't really want) until my institution updates.

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Feb 09, 2018 0
Adobe Community Professional ,
Feb 10, 2018

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Does Windows > Properties not show the Properties panel?

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Feb 10, 2018 0
New Here ,
Feb 12, 2018

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It does not. Checked several times.
Sadly, I can't seem to get a screenshot with the menu open.

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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Is the menu entry there?

Are you sure it's 22.0.1?

You are talking about this panel, right? Illustrator Help | Properties panel

Windows 7 is sufficient according to the requirements.

You could try resetting the preferences.

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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Yes, I am referring to the properties panel shown at that link.

I do not get the panel by default when I have the "Essentials" workspace selected, nor do I see "Properties" in the dropdown "Windows" menu.

I'm sure I have 22.0.1:

I don't see anything in "Preferences" that seems to have anything to do with the workspace settings.
I don't recall what, if anything, I set from the default but I do not see a "reset preferences" button anyway.

Are there any plug-ins or extensions needed to get it?

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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If it's not even in the menu, then you might need to uninstall, run the Cleaner tool and reinstall.

Use the Creative Cloud Cleaner Tool to solve installation problems

It might also be an option to call Support

Contact Customer Care

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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Thank you, I'll try doing that.

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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OK, I'm not sure how to use the cleaner tool. I uninstalled Illustrator (and Acrobat DC because I installed that at the same time).
I'm following all of the directions at that link and am trying to run the cleaner, but I'm not sure which products to choose. Here's a screenshot of the options:

Not sure what to choose.

Will this remove the CC I have on my computer (I think it's the CC "Desktop")? Or should I uninstall that too? Here's what it looks like:

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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Looks like you don't have many of the desktop products installed, right? It's just the CC App now?

Do you still have other versions installed?

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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No, I wanted to start with Illustrator. I already had Acrobat DC, but it

updated after I installed CC.

I'm not sure what you mean by other versions--I think the list I posted

from the cleaner shows everything I might have, doesn't it?

Here's what I have installed according to Windows Control Panel.

On Mon, Feb 12, 2018 at 1:47 PM, Monika Gause <forums_noreply@adobe.com>

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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With other version I mean different versions of Illustrator. I have 7 versions installed at the moment.

In your place I would probably try option 4, it's the least intrusive one and doesn't kill too many versions. If you don't have other versions installed, then all the better.

But since you're so unsure about it: why not contact Customer Care via the chat?

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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Thanks,

I did try reinstalling illustrator (didn't do anything with that

cleaner--just unsure about it). Still no properties panel with the

reinstall.

Apparently, I cannot use support because I'm an "Enterprise ID" user. I got

CC through my university.

On Mon, Feb 12, 2018 at 2:23 PM, Monika Gause <forums_noreply@adobe.com>

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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I have alerted staff to help you.

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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Thank you very much!

On Mon, Feb 12, 2018 at 4:01 PM, Monika Gause <forums_noreply@adobe.com>

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Feb 12, 2018 0
Adobe Employee ,
Feb 12, 2018

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Hi Lyngnos,

Please double check that your system meets minimum requirements (with Windows 7, you'll need to make sure Service Pack 1 is installed.) Adobe Illustrator system requirements

If the Properties panel isn't appearing in the 'Essentials' workspace, it's likely that the system you're working on doesn't have the correct specs. Sorry for any inconvenience this has caused.

Can you provide a screenshot of what the workspace currently looks like for you?

Thanks for alerting me, Monika Gause

Best,

Wren

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Feb 12, 2018 0
New Here ,
Feb 13, 2018

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Thanks Wren, but I do have SP 1 installed (see below). So that's not it.

Could it have something to do with my institution using the Enterprise ID

setup (installation, login; not sure if I'm saying that correctly).

I've got everything else required, including 700+ GB of space on my hard

drive.

It really seems as if I have an older version of Illustrator, despite the

version named in the Adobe info panel.

I had no other versions of Illustrator and when I installed this one a few

weeks ago, I installed CC for the first time too. The only Adobe products

were Acrobat and Flash, I think.

I would really like that properties panel, I know some longtime users have

complained about it, but as a previous Autocad user, I really appreciate

having a consolidated place for tools. I'm finding the Layout workspace is

the easiest for me to use, but it's still a pain to find some of the tools

I need.

Additionally, all the latest tutorials show that panel, so I have to search

around for the tools I need. I'm still learning Illustrator, so there's a

curve anyway.

Thanks for your help.

Lynn

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Feb 13, 2018 0
New Here ,
Mar 10, 2019

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the answer is {drumroll please} on some installs its not a widow its part of the upper toolbar. Just above the document tabs.

Hiding in plain sight. everything thats in the properties window is right there. when I started the tutorials it stupid my bad. If you study the screen of the tutorial you will notice that you have a extra menu bar just above the stage its your properties

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Mar 10, 2019 1
Adobe Community Professional ,
Mar 10, 2019

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domenicp62488127  schrieb

the answer is {drumroll please}

The answer is that the properties panel has been introduced in version 22.

The control panel is something else.

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Mar 10, 2019 0
New Here ,
Aug 12, 2019

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Although the Properties Window is now a bar at the top, it does not work the same as in the tutorial.  I actually have one version of the InDesign I was working on (2019) and downloaded the files for the tutorial.  When I opened those files it opened up in a 2018 version of InDesign.  I can drop down the "Window" menu from the 2019 version and find the Properties option, but it's not an option in the 2018 version (see images).  Maybe the tutorials need to be updated?

InDesign (2018).jpgInDesign (2019).jpg

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Aug 12, 2019 0
Adobe Community Professional ,
Aug 12, 2019

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The Properties panel is the vertical panel. It has been introduced only recently.

The horizontal one at the top is the control panel. It dates from version CS2

Two different things.

Tutorials usually don't mention the version. So you have to figure it out yourself.

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Aug 12, 2019 1
New Here ,
Apr 14, 2020

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im using the latest version of illustrator and currenttly on macOS 10.15.4, i cant seem to turn on thr properties panel, it appears in my window tab but doesnt check in, tried everything possible. 

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Apr 14, 2020 0
Adobe Community Professional ,
Apr 14, 2020

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Did you try to: Window menu > Workspace > Reset the workspace?

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Apr 14, 2020 0