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Puntero diminuto en Illustrator

New Here ,
Jun 21, 2020

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Buen día!

Acabo de instalar Adobe Illustrator 2020 en mi pc y al abrir un documento y dentro del mismo el puntero me aparece diminuto, muy muy pequeño y es imposible trabajar asi.

El puntero se ve muy pequeño dentro de la mesa de trabajo, si salgo de la misma se ve de tamaño normal.

Alguién me puede ayudar por favor!!!

Desde ya muchas gracias!!!!

Adjunto fotografías del problema.WhatsApp Image 2020-06-21 at 15.26.48 (1).jpegWhatsApp Image 2020-06-21 at 15.26.48.jpeg

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Puntero diminuto en Illustrator

New Here ,
Jun 21, 2020

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Buen día!

Acabo de instalar Adobe Illustrator 2020 en mi pc y al abrir un documento y dentro del mismo el puntero me aparece diminuto, muy muy pequeño y es imposible trabajar asi.

El puntero se ve muy pequeño dentro de la mesa de trabajo, si salgo de la misma se ve de tamaño normal.

Alguién me puede ayudar por favor!!!

Desde ya muchas gracias!!!!

Adjunto fotografías del problema.WhatsApp Image 2020-06-21 at 15.26.48 (1).jpegWhatsApp Image 2020-06-21 at 15.26.48.jpeg

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Jun 21, 2020 0
Adobe Employee ,
Jun 21, 2020

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Hi Alice,

 

That's definitely not normal. Did you check with other files too? Are they also showing the same behavior with Selection tool? What happens if you click on the Direct Selection tool (White arrow)? 

If it shows the same behavior with new files as well, you may try resetting Illustrator preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html). 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. 

 

Regards,

Srishti

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Jun 21, 2020 0
New Here ,
Jun 21, 2020

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Gracias Srishti por tu respuesta!!!

Te cuento que hoy baje el programa y el comportamiento del puntero es con todas las herramientas, selección, selección directa y demás.

Ya reestablecí las preferencias de Illustrator y continua igual.

Descargué Photoshop y no sucede esto!!!

He buscado por todos lados y no encuentro solución!!!

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Jun 21, 2020 0
Adobe Employee ,
Jun 21, 2020

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Thanks for sharing the details, Alice. Please try increasing UI scaling from Illustrator preferences. Press CTRL+K > User Interface > increase UI Scaling to Large > Restart Illustrator and let us know how it goes.

ui scalingAi 2019.png

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Jun 21, 2020 0
New Here ,
Jun 22, 2020

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Hola Srishti!!!

Sí, lo hice y sigue igual, solo veo más grande los iconos de la barra de herramientas, pero el puntero sigue igual de pequeño.

Además, otra cosa que detecté es que al querer modificar la escala de IU solo me deja posicionarme en PEQUEÑO ó GRANDE.

 

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Jun 22, 2020 0
Adobe Employee ,
Jul 22, 2020

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Hi there,

 

Sorry about the delay. We are currently investigating this issue. I would request posting this issue on our UserVoice page (https://illustrator.uservoice.com/) and share the link here so that other users can also upvote that.

This way you'll keep getting all the updates related to this issue. Apologies once again. Please stay tuned for updates, and thanks in advance for your patience. 

 

Regards,

Srishti

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Jul 22, 2020 0
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