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ilv17779103
Participant
October 23, 2018
Answered

"Acrobat PDF File Format is having difficulties" error

  • October 23, 2018
  • 2 replies
  • 11995 views

Hello.

An error occurs as in the screenshot, on one of the computers, while opening some files from a network folder on qnap nas.

The same files open without problems, after copying to a local disk, or from the same network location, but connected as a network disk in windows 10.

I assume that the problem may be related to security settings, but in illustrator there is no control over such settings as in acrobat.

    This topic has been closed for replies.
    Correct answer Monika Gause

    As I said: might work for some, but not for others.

    There's nothing to discuss about. It's just the situation as it is:

    Illustrator support for networks and removable media

    You might want to file a feature request:

    http://illustrator.uservoice.com

    2 replies

    ilv17779103
    Participant
    November 26, 2018

    Finally the problem was solved by reinstalling on the newest version 2019

    Monika Gause
    Community Expert
    Community Expert
    October 23, 2018

    Illustrator generally has issues with working directly on a networked volume. Might work for some, but not for others.

    ilv17779103
    Participant
    October 23, 2018

    I already read it here)

    Earlier when this shared folder was located at other address on the Windows server, there were no such problems at all. Thousands of files and about twenty people.

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    October 24, 2018

    As I said: might work for some, but not for others.

    There's nothing to discuss about. It's just the situation as it is:

    Illustrator support for networks and removable media

    You might want to file a feature request:

    http://illustrator.uservoice.com