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iamazure77
Participant
October 20, 2017
Answered

Re: Illustrator 2018 won't open file

  • October 20, 2017
  • 4 replies
  • 4078 views

This did not work in normal mode or safe mode.  Again, I am on a macbook pro (Mid 2014) running macOs Sierra 10.12.6.  I can no longer open any files or create any new ones.  Whenever I try either, I get the spinning color ball until I have to Force Quit.  I have downloaded the new Illustrator CC 2018 and that has not solved the problem either.  I have deleted preferences, restarted and insane amount of times, run first aid and unchecked GPU performance.  I have even tried downloading a previous version and that did not work either.  Apple says this is an Adobe problem and as evidenced by this thread it is happening to a lot of people.  I need some serious help as I cannot open any of my Illustrator files.

    This topic has been closed for replies.
    Correct answer __teresa__1

    I could not open older files after my most recent update to Illustrator CC 2018. In Illustrator > Preferences > General, I unchecked "Show the Start Workspace..." and that worked for me.

    4 replies

    __teresa__1
    __teresa__1Correct answer
    Participant
    June 7, 2018

    I could not open older files after my most recent update to Illustrator CC 2018. In Illustrator > Preferences > General, I unchecked "Show the Start Workspace..." and that worked for me.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    October 26, 2017

    Hi iamazure,

    In addition to Mike's suggestion, I would request you to check how the application works in Root account?

    How to enable the root user on your Mac - Apple Support

    Regards

    Srishti

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    October 23, 2017

    Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

    The OOBE reset is the most important part of that link. Make sure you quit the cold and adobe before doing otherwise you will not reset OOBE properly. 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 20, 2017

    Is a printer connected, set up and turned on?

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