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KaganR
Participant
December 23, 2018
Question

Re: Illustrator CC extremely slow saving

  • December 23, 2018
  • 4 replies
  • 8386 views

I am having the same issue. Opening and saving files as .ai . svg or .pdf files have become very very slow. I have tried uninstalling and reinstalling and it has made no difference at all. I am running it an Alienware 17 R5, Windows and the Adobe suite are installed to my 256Gb M.2 NNMe, i7 8750H, 16Gb DDR4 @2,600Mhz and a GTX 1070. So I sincerely doubt it is my hardware causing the issue.

I also noticed the issue seemed to appear overnight. It went from taking a second or two to save an .ai file to taking 30s to a minute with no other application, including other Adobe programs running slow. I have used Photoshop, XD and Premiere Pro and all seem to be working just fine.

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      4 replies

      C
      courtneyw98665068
      Inspiring
      May 28, 2019

      my fix was to turn off PDF compatible files. this obviously wont help when saving a PDF

        M
        margot0101
        Participant
        June 9, 2021

        glad it worked for you. didnt work for me

        D
        Dinh_T_
        Participating Frequently
        May 22, 2019

        I am also having a similar issue, however it is taking forever to package my files from illustrator. Please help!

        pdf is off in the file.

        MAC PRO

        3.5 GHz 6-Core Intel Xeon E5

        32 GB 1866 MHz DDR

        AMD FirePro D700 6144 MB

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        May 27, 2019

        Hi Dinh,

        Thanks for reaching out. I understand that Illustrator is slow while saving the files. Please confirm if you have Suitcase Font application installed on your system? If yes, please remove Extensis font management plug-in from of the Illustrator plug-ins folder (Finder > Applications > Adobe Illustrator CC 2019 > Plug-ins) and let us know if that helps.

        Regards,

        Srishti

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        May 28, 2019

        Cleared the plug-ins. As stated before, it is not the saving of the file. I do have the PDF compatibility turned off. It is the packaging of the files.


        https://forums.adobe.com/people/Dinh+T.  schrieb

        Cleared the plug-ins. As stated before, it is not the saving of the file. I do have the PDF compatibility turned off. It is the packaging of the files.

        Are any of the linked files on a networked server?

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        December 26, 2018

        When was your last restart?

        Where do you save your files?

        Where are linked files stored?

        What has changed since it last worked? A Windows update?

        Is a printer connected and turned on? THis one is important: connect a printer.

        T
        tt68782186
        Participant
        February 7, 2019

        > Is a printer connected and turned on? THis one is important: connect a printer.

        Thank you! This was the cause of my slow loading and saving. The computer would lock up while load/save. I had a network printer as my default and it was offline. I changed my default printer to a fake printer and now it is all fast. Just add a new printer to the PDF port and choose any driver that you have and it should be ok. Or if you have an XPS Device that might work too.

        Bill Silbert
        Community Expert
        Bill SilbertCommunity Expert
        Community Expert
        December 26, 2018

        When you uninstalled and reinstalled did you do it in the following manner?:

        In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (Illustrator) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch Illustrator and see if the problem persists.

        Since, as you said, this is a new problem, you might also want to try trashing your Illustrator preferences.

        To do so on Windows:

        You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

        To do so:

        On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

        The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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