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Saving a PDF out from Adobe Illustrator NOT WORKING, please help!

Community Beginner ,
Jul 22, 2017

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I have not been having issues saving my AI files to PDF's before, but now all of a sudden whenever I save a PDF out and then go to open that said PDF I am given the error:

"This is an Adobe® Illustrator® File that was

saved without PDF Content.

To Place or open this file in other

applications, it should be re-saved from

Adobe Illustrator with the "Create PDF

Compatible File" option turned on. This

option is in the Illustrator Native Format

Options dialog box, which appears when

saving an Adobe Illustrator le using the

Save As command."

I have tried resaving my AI file and making sure the "Create PDF Compatible File" is checked and it is, yet I am still having this issue?? Please help!

Adobe Community Professional
Correct answer by Mohammad_Harb | Adobe Community Professional

Have you tried to copy the objects from that document to another new document and re-save It again as pdf?

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Saving a PDF out from Adobe Illustrator NOT WORKING, please help!

Community Beginner ,
Jul 22, 2017

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I have not been having issues saving my AI files to PDF's before, but now all of a sudden whenever I save a PDF out and then go to open that said PDF I am given the error:

"This is an Adobe® Illustrator® File that was

saved without PDF Content.

To Place or open this file in other

applications, it should be re-saved from

Adobe Illustrator with the "Create PDF

Compatible File" option turned on. This

option is in the Illustrator Native Format

Options dialog box, which appears when

saving an Adobe Illustrator le using the

Save As command."

I have tried resaving my AI file and making sure the "Create PDF Compatible File" is checked and it is, yet I am still having this issue?? Please help!

Adobe Community Professional
Correct answer by Mohammad_Harb | Adobe Community Professional

Have you tried to copy the objects from that document to another new document and re-save It again as pdf?

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Adobe Community Professional ,
Jul 22, 2017

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Have you tried to copy the objects from that document to another new document and re-save It again as pdf?

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Community Beginner ,
Jul 22, 2017

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This worked!! Thank you so much!! I have to see if i can figure out why it was doing that with a couple files? I am not sure if some files got corrupted or something? I just don't want to have to keep doing that. Thank you for your help

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Adobe Community Professional ,
Jul 22, 2017

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Do you by any chance save directly to a network?

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Community Beginner ,
Jul 22, 2017

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No the files are being saved directly onto my desktop

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Community Beginner ,
Feb 12, 2020

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Can you elaborate on this if it was saved to a network?

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Adobe Community Professional ,
Feb 12, 2020

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"Can you elaborate on this if it was saved to a network?"

 

Do you save to your local disk? Or somewhere in the cloud? In another room?

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New Here ,
Sep 06, 2018

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I've the same problem, I can't save the document. Pdf is not working and I tried to copie and to open a new document....

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Adobe Community Professional ,
Sep 06, 2018

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ingrids21552840  schrieb

I've the same problem, I can't save the document. Pdf is not working and I tried to copie and to open a new document....

Please create a new thread.

Tell us your system and version in the new thread.

Where do you save the files?

Is text in your file?

Do you have a printer connected and turned on?

Any third party plugins installed?

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Community Beginner ,
Sep 17, 2018

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Hi, I am also having this frustrating issue!!!

Mac OSX 10.13.6

upto date illustrator CC

Yes, text is in the file

Yes I have a printer connected and turned on.

What do you mean by third party plugins installed?

please help!

Lizzy

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Adobe Community Professional ,
Sep 17, 2018

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superfiveo  schrieb

Hi, I am also having this frustrating issue!!!

Mac OSX 10.13.6

upto date illustrator CC

Yes, text is in the file

Yes I have a printer connected and turned on.

What do you mean by third party plugins installed?

please help!

Lizzy

Please create a new thread.

Third party plugins are plugins that are not made by Adobe.

Where do you save your files, which options, how do you open them? WHich apps exactly do you use.

But please: in a new thread.

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New Here ,
Dec 13, 2019

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I am also having this issue! Please help! I need a pdf to go to print but the kinkos can't open it! 

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Adobe Employee ,
Dec 13, 2019

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Hi there,

 

Thanks for reaching out. I would request if you can post a new thread as it will be visible in recent threads to our expert and we can help faster that way.

 

Regards

Rishabh

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Community Beginner ,
Jan 05, 2020

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I am also having this same issue and I even created a new document and copied everything over and tried saving out as a PDF again and I'm getting the same error.

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Adobe Community Professional ,
Jan 05, 2020

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Is this version 24.0.1? Did you rebuild the preferences when updating?

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New Here ,
Jan 05, 2020

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Also having this issue. Have been using the same method to save my illustrator files to PDF's since 2012 and never had this issue. Use this method everyday for my design shop to create cards. Worked on Friday and tried tonight and keep getting this. Have tried opening a new doc and saving there. Closing the application all together, shutting down and restarting my computer, etc etc etc. Nothing is working. 


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Adobe Community Professional ,
Jan 06, 2020

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Is it version 24.0.1 and did you already reset the preferences?

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Community Beginner ,
Jan 06, 2020

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Yes, it is version 24.0.1 2020. Not entirely sure how to reset the preferences, but I'll try that. I do see that when you create a new AI document, I already have that box checked for the PDF to be compatible. 

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Adobe Community Professional ,
Jan 06, 2020

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Here's how: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Since this erases your settings, you might want to use the "Rename the folder" method, because you can revert it.

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Community Beginner ,
Jan 06, 2020

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Resetting my preferences worked! Thanks!

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New Here ,
Feb 03, 2020

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resetting preferences worked for me too. thank you!

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Adobe Employee ,
Feb 04, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

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New Here ,
Feb 03, 2020

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I'm having the same problem now. I'm using Mac OS 10.15.3, Adobe Illustrator 2020. The layouts are all purely typographic, there are no linked or embeded images. The text are intact. And when I use the "Save As a Copy" function, I get the error in Acrobat Reader. I'm a heavy Illustrator user. I don't understand what is causing the problem.

This came out instead...I don't understand what is going on.This came out instead...I don't understand what is going on.

 

 

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Adobe Employee ,
Feb 04, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please confirm if you have already tried resetting the preferences? If yes, I would request if you can confirm if this is happening on a specific file or on multiple files?

 

Regards

Rishabh

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Community Beginner ,
Feb 05, 2020

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I already resrt my preferences. It's happening on multiple files.

Thanks,

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New Here ,
Apr 01, 2020

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Hi, i had the same trouble... i tried to save firstly(as recommended above) CC and then pdf, always "Create PDF Compatible File" turned on but does not working. I didnt reset my preferences because as others already tried and it doesnt worked too, in addition why for every single problem firstly should we reset our prefernces and set them again!

 

for now i solved a problem saving as "Acrobat 5 (PDF 1.4)" version, but ofcourse its not the best one because every time i should remember it...

 

hope Adobe will solve it soon..

thanks

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Community Beginner ,
Feb 05, 2020

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Help!! I've also tried copying objects to a new document and re-save it as PDF. I've also put my files offline but none worked.

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Community Beginner ,
Feb 05, 2020

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Already working. Reset my preferences, quit application, restart. Thanks!

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Adobe Employee ,
Feb 10, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!

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New Here ,
Feb 20, 2020

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This happened to my entire team when we ugraded to Illustrator 2020. None of us could save to PDF anymore. Copying over to new files did not work. Deleting prefs did not work. Instead, we have to save our files as Illustrator CC Legacy format, and then save as PDF will work.

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New Here ,
Mar 03, 2020

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I am having same issues - very annoying as I save illustrator files as PDF many times a day... the recipients can open the .ai files in acrobat but most people come back to me to request the PDF regardless. I did just try manually changing the extention from saving a copy of the .ai file then changing the extension to .pdf - seems to work but that is not a resolution or sustainable solution.

 

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New Here ,
Mar 18, 2020

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I am having the same issue. I tried copying it into a new file and saving as a pdf and it didn't work. I tried saving it as a CC Legacy format then saving as a pdf and it still didn't work. I don't know what to do.

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New Here ,
Mar 18, 2020

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I found a solution. Not a very good one, but it works. I reset the preferences (after starting the new document and reverting to Illustrator CC) and then saved it as a pdf. It will do for now, but I really hope this doesn't happen every time. I just spent 40 minutes on this problem.

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New Here ,
Mar 18, 2020

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I'm having the same issue after upgrading to Illustrator 2020. Can no longer save a PDF. 

The easiest workaround for me for now is to "Print" and save as an Adobe Postscript File. Then open in Preview and save from there as a PDF.

 

Not quick or easy. And I have to produce some logo files soon so I definitely need to try and figure out how to  fix the problem altogether. It's been really frustrating spending so much time on figuring out why this is happening. 

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New Here ,
Apr 10, 2020

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I am having this issue as well. It started when I updated to Illustrator 24.1.

The workaround I'm currently using is to open the AI files in Acrobat then save it as a PDF from there. 

  • I am saving files directly to our company server via a VPN connection. 
  • There is no text in the files. 
  • I do not have a printer connected.
  • I do not have any third-party plugins installed.


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