Saving a PDF out from Adobe Illustrator NOT WORKING, please help!

[brittanyh5741680]

I have not been having issues saving my AI files to PDF's before, but now all of a sudden whenever I save a PDF out and then go to open that said PDF I am given the error:

"This is an Adobe® Illustrator® File that was

saved without PDF Content.

To Place or open this file in other

applications, it should be re-saved from

Adobe Illustrator with the "Create PDF

Compatible File" option turned on. This

option is in the Illustrator Native Format

Options dialog box, which appears when

saving an Adobe Illustrator le using the

Save As command."

I have tried resaving my AI file and making sure the "Create PDF Compatible File" is checked and it is, yet I am still having this issue?? Please help!

[Mohammad.Harb · Accepted solution]

Have you tried to copy the objects from that document to another new document and re-save It again as pdf?

[brittanyh5741680]

This worked!! Thank you so much!! I have to see if i can figure out why it was doing that with a couple files? I am not sure if some files got corrupted or something? I just don't want to have to keep doing that. Thank you for your help

[Monika Gause]

Do you by any chance save directly to a network?

[brittanyh5741680]

No the files are being saved directly onto my desktop

[toadlyrad]

Can you elaborate on this if it was saved to a network?

[Monika Gause]

"Can you elaborate on this if it was saved to a network?"

Do you save to your local disk? Or somewhere in the cloud? In another room?

[Ingrid Schmuck]

I've the same problem, I can't save the document. Pdf is not working and I tried to copie and to open a new document....

[Monika Gause]

ingrids21552840  schrieb

I've the same problem, I can't save the document. Pdf is not working and I tried to copie and to open a new document....

Please create a new thread.

Tell us your system and version in the new thread.

Where do you save the files?

Is text in your file?

Do you have a printer connected and turned on?

Any third party plugins installed?

[superfiveo]

Hi, I am also having this frustrating issue!!!

Mac OSX 10.13.6

upto date illustrator CC

Yes, text is in the file

Yes I have a printer connected and turned on.

What do you mean by third party plugins installed?

please help!

Lizzy

[Monika Gause]

superfiveo  schrieb

Hi, I am also having this frustrating issue!!!

Mac OSX 10.13.6

upto date illustrator CC

Yes, text is in the file

Yes I have a printer connected and turned on.

What do you mean by third party plugins installed?

please help!

Lizzy

Please create a new thread.

Third party plugins are plugins that are not made by Adobe.

Where do you save your files, which options, how do you open them? WHich apps exactly do you use.

But please: in a new thread.

[Relish_Brand]

I am also having this issue! Please help! I need a pdf to go to print but the kinkos can't open it! 

[Rishabh_Tiwari]

Hi there,

Thanks for reaching out. I would request if you can post a new thread as it will be visible in recent threads to our expert and we can help faster that way.

Regards

Rishabh

[NATlegg23875]

I am also having this same issue and I even created a new document and copied everything over and tried saving out as a PDF again and I'm getting the same error.

[Monika Gause]

Is this version 24.0.1? Did you rebuild the preferences when updating?

[donatok]

Also having this issue. Have been using the same method to save my illustrator files to PDF's since 2012 and never had this issue. Use this method everyday for my design shop to create cards. Worked on Friday and tried tonight and keep getting this. Have tried opening a new doc and saving there. Closing the application all together, shutting down and restarting my computer, etc etc etc. Nothing is working. 

[Monika Gause]

Is it version 24.0.1 and did you already reset the preferences?

[NATlegg23875]

Yes, it is version 24.0.1 2020. Not entirely sure how to reset the preferences, but I'll try that. I do see that when you create a new AI document, I already have that box checked for the PDF to be compatible. 

[Monika Gause]

Here's how: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Since this erases your settings, you might want to use the "Rename the folder" method, because you can revert it.

[NATlegg23875]

Resetting my preferences worked! Thanks!

[Rishabh_Tiwari]

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

[briannat77589241]

resetting preferences worked for me too. thank you!

[SiewLingC]

I'm having the same problem now. I'm using Mac OS 10.15.3, Adobe Illustrator 2020. The layouts are all purely typographic, there are no linked or embeded images. The text are intact. And when I use the "Save As a Copy" function, I get the error in Acrobat Reader. I'm a heavy Illustrator user. I don't understand what is causing the problem.

This came out instead...I don't understand what is going on.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please confirm if you have already tried resetting the preferences? If yes, I would request if you can confirm if this is happening on a specific file or on multiple files?

Regards

Rishabh

[hellocaira]

I already resrt my preferences. It's happening on multiple files.

Thanks,