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Participant
June 16, 2017
Answered

Scrubby zoom just stopped working.

  • June 16, 2017
  • 4 replies
  • 21411 views

I have Illustrator CC 2015.3 and I was using the scrubby zoom feature as normal and then I accidentally hit some mystery keys and now the zoom feature doesn't work.

I opened preferences and animated zoom is still checked, but won't work.

Halp, can someone please tell me what's going on?

I've noticed this happens sometimes when I open back saved files from older versions of illustrator, but it happened this time in a new document I made.

This topic has been closed for replies.
Correct answer Monika Gause

Try View > GPU Preview

Or check the Preferences > GPU acceleration

4 replies

Alex Fritz
Participating Frequently
December 31, 2020

I had the same issue, go to View > "Preview on GPU" fixed it.

Stephanie HS
Participating Frequently
December 10, 2020

Oh my goodness - not being able to drag zoom has bugged me for about a year. Changing to CPU preview did it. Thank you sooooo much! 🙂

brienarnold
Participating Frequently
September 29, 2017

i only got mine to work deleting preferences

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
June 16, 2017

Try View > GPU Preview

Or check the Preferences > GPU acceleration

Participant
June 16, 2017

Thank you for the response!

I have already tried both of those things though

Monika Gause
Community Expert
Community Expert
June 16, 2017

When did you last restart the computer?